Hi, I’m
Mary Cook
Treatment Coordinator
Las Vegas
Summary
Experienced Treatment Coordinator specializing in patient treatment plan oversight and team collaboration. Proficient in communication, patient advocacy, and administrative functions. Proven track record of building strong patient relationships while delivering exceptional care. Expertise in dental health advocacy and treatment plan facilitation, with comprehensive knowledge of dental terminology.
Overview
5
years of professional experience
Work History
Dr. Robin Lobato & AssociatesLas Vegas
Treatment Coordinator
02.2025 - Current
Job overview
- Conducted treatment conference meetings with patients and dental teams to ensure comprehensive care.
- Supported dentist in identifying optimal treatment solutions tailored to patient needs.
- Drafted clear treatment plan summaries that outlined necessary steps and projected outcomes.
- Addressed patient inquiries regarding treatment options, insurance policies, and billing matters swiftly.
- Produced marketing collateral aimed at enhancing office visibility and patient education programs.
- Coordinated appointment bookings, follow-ups, and communications with insurance providers effectively.
- Timely resolution of payment discrepancies and denial issues to safeguard revenue flow.
Pahrump Family DentalPahrump
Insurance Coordinator
10.2023 - 02.2025
Job overview
- Validated insurance and advised patients on benefits and coverage details.
- Managed patient insurance verification processes to ensure accurate coverage information.
- Served as point of contact for VA, handling all related claims.
Education
California Association of Realtors
Certified Transaction Coordinator
08.2023
Renton Technical College
Certified Dental Assistant
06.1999
Skills
- Dentrix and Oryx knowledge
- Thorough record keeping practices
- Interpretation of EOBs accurately
- Clear communication of procedures to patients
- Clinical background experience
- Flexibility with new ideas
- Compassionate approach to care
- Professionalism in phone interactions
- Comfortable discussing patient balances
- Outstanding customer service skills
- Computer proficiency
- Excellent rapport with patients and staff
- Planning for treatments effectively
- Coordination of billing processes
- Resolution of claims efficiently
- Detail-focused work ethic
- Administration of office tasks
- Filing accuracy
Timeline
Treatment Coordinator
Dr. Robin Lobato & Associates
02.2025 - Current
Insurance Coordinator
Pahrump Family Dental
10.2023 - 02.2025
California Association of Realtors
Certified Transaction Coordinator
Renton Technical College
Certified Dental Assistant