Alexis Escalera
Peoria,AZ
Summary
Reliable, energetic, bilingual competent professional with ability to manage a busy dental office and provide excellent customer service to all patients. Hard-working professional offering 6+ years of experience. Exceptional with dealing with variety of people in warm, professional and courteous manner. Meticulous and detail oriented having outstanding telephone, scheduling and documentation skills motivated to perform beyond expectations.
Overview
6
6
years of professional experience
Work History
Treatment Coordinator
Harris Dental
11.2024 - Current
- Coordinated patient treatment plans, ensuring alignment with dental protocols and patient needs.
- Managed appointment scheduling, optimizing clinic workflow and enhancing patient satisfaction.
- Educated patients on treatment options, improving understanding and compliance with dental recommendations.
- Streamlined communication between dental teams and patients, facilitating effective information exchange.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
Front Office Administrator
Singh Smile Care
04.2022 - 11.2024
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed patient billing processes for timely, accurate payments.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Organized and presented treatment plans.
- Educated patients on their treatments plans and best course of action.
- Set up payment plans
Insurance Coordinator
Dental Brothers
10.2020 - 04.2022
- Accurately recorded treatment information in patient records.
- Regularly solicited patient feedback to improve customer comfort and satisfaction.
- Adeptly managed a multi-line phone system and pleasantly greeted all patients.
- Verified patients' eligibility prior to appointments
- Created breakdowns of patients insurance benefits
- Prepared patient charts and consent forms accurately and neatly.
- Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
- Maintained strict patient and physician confidentiality.
- Collaborated with customers to resolve disputes.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Laid out potential payment plans for patients.
- Explained treatment choices to patients and helped determine best options.
Dental Assistant
Nice Nice Dental
06.2020 - 10.2020
- Scheduled appointments and registered patients.
- Adeptly managed a multi-line phone system and pleasantly greeted all patients.
- Verified patients' eligibility and claims status with insurance agencies.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Prepared patient charts and consent forms accurately and neatly.
- Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
- Maintained strict patient and physician confidentiality.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Education
Dental Assistant Certification - Dental Assisting
Pima Medical Institute
Phoenix, AZ04.2020
High School Diploma -
Brighton High School
Peoria, AZ05.2019
Skills
- Inbound phone call handling
- Office administration
- Strategic planning
- Knowledge of Dental Software- Dentrix
- Dental Charting
- Organization and presenting of treatment plans
- Clinical Documentation
- Knowledge of dental insurance
- Dental Assistant certification
- Financial counseling
- Recordkeeping
- Patient care coordination
Timeline
Treatment Coordinator
Harris Dental
11.2024 - Current
Front Office Administrator
Singh Smile Care
04.2022 - 11.2024
Insurance Coordinator
Dental Brothers
10.2020 - 04.2022
Dental Assistant
Nice Nice Dental
06.2020 - 10.2020
Dental Assistant Certification - Dental Assisting
Pima Medical Institute
High School Diploma -
Brighton High School