Mary Cooney
Kenosha,Wisconsin
Summary
Experienced Center Director with over 20 years leading teams and managing operations. Skilled in multitasking and overseeing multiple projects while enhancing staff development and strategic planning. Proven in initiating programs and implementing strategies that improve center performance and foster productivity. Committed to driving staff engagement and ensuring client satisfaction.
Overview
19
19
years of professional experience
Work History
Center Director
Bright Horizons Family Solutions
Mount Pleasant, Wisconsin
07.2012 - Current
- Developed and deepened relationships with center children and families.
- Facilitated regular staff meetings to align department objectives and goals.
- Resolved customer complaints in an effective manner while maintaining quality standards.
- Directed daily operations of early childhood education center and staff management.
- Collaborated with families to support children's development and well-being.
- Ensured compliance with state regulations and maintained quality assurance standards.
- Trained and mentored staff on best practices in early childhood education.
- Managed budgets and allocated resources to optimize center operations.
- Fostered a positive community environment among families, staff, and children.
- Evaluated program effectiveness through regular assessments and feedback sessions.
- Managed daily operations of the center including scheduling, customer service, safety protocols.
- Provided guidance on professional development opportunities for staff members.
- Identified areas of improvement and implemented corrective measures where necessary.
- Oversaw recruitment, hiring, training and supervision of staff members.
- Analyzed data regularly to identify trends that could improve efficiency or effectiveness of services provided by the center.
- Supported company initiatives by actively participating in community outreach programs. by volunteering to head DE&I and Better Together.
Center Director
KindrCare Learning Centers
Winfield, Illinois
11.2006 - 08.2011
- Directed daily operations of early childhood education center and staff management.
- Developed and implemented educational programs aligned with company standards.
- Oversaw compliance with state regulations and quality assurance guidelines.
- Trained and mentored staff on best practices in early childhood education.
- Managed budgets and allocated resources to optimize center operations.
- Managed daily operations of the center including scheduling, customer service, safety protocols.
- Maintained a safe, secure and healthy environment for all employees and visitors.
- Oversaw recruitment, hiring, training and supervision of staff members.
- Hired and coached staff on all center policies and procedures to effectively handle full roster of children.
- Collaborated with families to support children's development and well-being.
- Addressed customer complaints effectively to uphold quality standards.
- Collected customer fees, managed refunds, and provided complete sales documentation.
- Developed marketing materials including brochures, flyers, and posters to promote center activities.
- Prepared staff work schedules and assigned team members to specific duties.
Education
Bachelor of Science - Elementary Education, Mathematics
National Louis University
06.2000
Bachelor of Science - Early Childhood Education
Walden University
VirtualSkills
- Staff management
- Self-motivation
- Customer relationship management
- Performance evaluation
- Training and mentorship
- Problem solving
- Team building
- Quality assurance
- Conflict resolution
Hobbies and Interests
- Quilting
- Gardening
- Cooking
Timeline
Center Director
Bright Horizons Family Solutions
07.2012 - Current
Center Director
KindrCare Learning Centers
11.2006 - 08.2011
Bachelor of Science - Elementary Education, Mathematics
National Louis University
Bachelor of Science - Early Childhood Education
Walden University