Mary Crawford
Vallejo,CA
Summary
Priority-driven clinic supervisor proudly offering several years' experience delegating tasks, resolving problems quickly and leading by example. Energetic professional committed to working hard to ensure that patients receive courteous service. Promoting proactive planning and organizational skills.
Overview
25
25
years of professional experience
Work History
Clinical Operations Manager
IPM/Boomerang Healthcare
Walnut Creek , CA
12.2015 - Current
- Monitored site performance to ensure adherence to Good Clinical Practices guidelines.
- Developed and implemented clinical operations processes to ensure compliance with regulatory requirements.
- Managed patient care and clinic services and handled financial management, quality assurance, safety and risk management and facility maintenance.
- Implemented highly effective onboarding and coaching program for new and existing staff members and promoted cross-training in other areas.
- Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success.
- Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
Medical Administrator
California Comprehensive Spine Institute
San Ramon, CA
06.2014 - 12.2015
- Coordinated meetings between staff members and outside vendors or visitors.
- Organized and maintained filing systems for patient records in accordance with HIPAA regulations.
- Verified insurance coverage to ensure accuracy of reimbursement claims.
- Performed daily administrative tasks such as answering phones, responding to emails, photocopying documents.
- Monitored inventory levels of medical supplies and placed orders when necessary.
- Oversaw day-to-day practice functions, patient care, medical and administrative staff and business activities.
Medical Practice Manager
Vatche Cabayan Medical Group
Pinole , CA
10.2007 - 06.2014
- Maintained awareness of government regulations, health insurance changes and financing options.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Recruited, hired and trained new medical and facility staff.
Medical Practice Manager
East Bay Women's Health
Oakland, CA
01.2006 - 10.2007
- Ensured compliance with HIPAA regulations, licensing requirements, and other legal standards.
- Resolved customer complaints regarding billing issues or other concerns related to the medical practice.
- Assisted with onboarding new employees by providing orientation materials and training sessions.
- Created strategic plans for improving efficiency in operations of the medical practice.
- Developed and implemented policies and procedures for the medical practice.
- Recruited, trained, supervised, and evaluated staff members.
Medical Practice Manager
Pain & Rehabilitation Consultants
Oakland, CA
04.2003 - 01.2006
- Created strategic plans for improving efficiency in operations of the medical practice.
- Acted as a liaison between the medical practice and external organizations such as hospitals or healthcare networks.
- Managed budgets, financial reports and accounts receivable and payable activities.
- Developed and implemented policies and procedures for the medical practice.
- Facilitated communication between departments within the organization.
- Negotiated contracts with vendors such as laboratory services providers, medical equipment suppliers and pharmaceutical distributors.
- Recruited, trained, supervised, and evaluated staff members.
Administrative Manager
Medical Anesthesiologist Group
Walnut Creek, CA
01.2000 - 04.2003
Education
Bachelor of Science - Business Administration
Ohio State University
Columbus, OH06-1981
Skills
- Document Management
- Medical Billing
- Payroll Administration
- Resource Management
- Effective Communication
- Patient Relations
- Staff Scheduling
- HIPAA Compliance
- Patient care management
- Quality Improvement
- Operations Oversight
- Addressing questions and concerns
- Medical practice oversight
Timeline
Clinical Operations Manager
IPM/Boomerang Healthcare
12.2015 - Current
Medical Administrator
California Comprehensive Spine Institute
06.2014 - 12.2015
Medical Practice Manager
Vatche Cabayan Medical Group
10.2007 - 06.2014
Medical Practice Manager
East Bay Women's Health
01.2006 - 10.2007
Medical Practice Manager
Pain & Rehabilitation Consultants
04.2003 - 01.2006
Administrative Manager
Medical Anesthesiologist Group
01.2000 - 04.2003
Bachelor of Science - Business Administration
Ohio State University