Mary Del Toro
Weslaco,Tx
Summary
Dedicated and bilingual customer service professional seeking to leverage over one year of experience in retail and call center environments to provide excellent support and drive customer satisfaction. Skilled in troubleshooting, communication, and teamwork, with a strong ability to work under pressure in a fast-paced setting.
Overview
8
8
years of professional experience
Work History
Corporate Office Manager
Circus Vazquez
Donna, Texas
02.2025 - Current
- Provided administrative support to executive management team by completing assigned tasks in a timely manner.
- Coordinated travel arrangements for staff members including booking flights, hotels, rental cars.
- Performed data entry of customer orders into the company's ERP system.
- Organized and maintained filing systems for personnel records, documents, and other confidential information.
- Reviewed completed work to verify consistency, quality, and conformance.
- Implemented quality control measures to uphold company standards.
- Managed office supplies and equipment inventory, ordering new materials as needed.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Assistant Marketing Manager
Circus Vazquez
Donna, Texas
02.2025 - Current
- Planned and executed campaigns for corporate promotion, launching of new product lines.
- Monitored progress and submitted performance reports.
- Organized promotional events, such as trade shows, seminars, and contests.
Patient Enrollment Advocate/Cordinator
TaskUs
08.2022 - Current
- Acted as a liaison between patients and healthcare insurance carriers, ensuring a smooth transition enrolling into their chosen plan and making sure the beneficiaries had a clear understanding of their benefits and aeering them up for success with their new plans
- Assisted members in effectively communicating with healthcare providers, ensuring they received essential information to make well-informed decisions about their health appointments and coverage
- Explained the details of healthcare or insurance plans, including coverage options, benefits, costs, and eligibility criteria
- This included answering questions and providing guidance on which plans best meet the beneficiaries needs
Retail Sales Associate
Metro by T-mobile
08.2022 - 01.2024
- Delivered exceptional customer service by assisting clients with product inquiries, processing transactions, and troubleshooting mobile devices
- Managed cash and card transactions efficiently, maintaining accurate records
- Promoted and sold mobile devices and accessories, consistently meeting sales targets
- Provided technical support, resolving customer issues and enhancing their overall experience
Customer Service Representative
Teleperformance
01.2017 - 01.2018
- Provided billing assistance and retention services to Comcast customers, addressing concerns and resolving issues related to cable, internet, and phone services
- Reviewed and explained service plans, offering solutions to meet customers' needs
- Excelled in a fast-paced environment, achieving high customer satisfaction ratings
Education
High School Diploma -
Weslaco High School
Weslaco, Tx05.2019
Skills
- Bilingual: English & Spanish (Fluent)
- Customer Service Excellence
- Sales and Cash Handling
- Technical Troubleshooting
- Strong Communication Skills
- Team Collaboration
- Computer Literacy
- EMR system
- Office administration
- ERP systems
- Travel coordination
- Document management
- Employee training
- Communication skills
- Inventory management
- Microsoft office
- Process improvement
References
Available upon request.
Timeline
Corporate Office Manager
Circus Vazquez
02.2025 - Current
Assistant Marketing Manager
Circus Vazquez
02.2025 - Current
Patient Enrollment Advocate/Cordinator
TaskUs
08.2022 - Current
Retail Sales Associate
Metro by T-mobile
08.2022 - 01.2024
Customer Service Representative
Teleperformance
01.2017 - 01.2018
High School Diploma -
Weslaco High School