Janice Morales
Felton
Summary
Experienced and bilingual healthcare professional with over a decade of progressive leadership in clinical and administrative roles. Proven ability to manage multi-site operations, lead cross-functional teams, and ensure compliance in fast-paced healthcare settings. Adept at patient care coordination, staff supervision, and operational efficiency. Seeking to leverage strong leadership and organizational skills as a Site Director at US Health Partners.
Overview
19
19
years of professional experience
Work History
Central Office Manager
Delaware Cardiovascular Associates
10.2021 - Current
- Supervise a team of medical assistants, and front office staff ensuring efficient patient flow and adherence to protocols
- Oversee supply inventory and ordering for the office
- Managed daily office tasks, fostering a well-organized and efficient work environment.
- Completed bi-weekly payroll for 18 employees.
- Maintain high standards of patient service and clinical documentation
- Maintained efficient scheduling and procedure coordination
- Led clinical support staff in delivering high-quality cardiac care
- Enhanced team productivity by providing ongoing training and support to staff members.
- Assisted in hiring new employees by conducting interviews, processing paperwork, and onboarding new hires effectively.
- Collaborated with department heads for coordinated efforts in achieving company goals.
Patient Service Representative (Independent Contractor)
ZOLL LifeVest
08.2018 - Current
- Conducted patient education and fittings for LifeVest cardiac devices.
- Maintained patient satisfaction and compliance with usage guidelines
- Delivered in-service education on LifeVest devices to hospital and rehab facility staff
- Fit patients with LifeVest and supported ongoing follow-up care.
Lead Medical Assistant
Urology Associates of Dover
04.2006 - 04.2011
- Led clinical support staff in delivering high-quality urological care.
- Supported physicians with patient prep, charting, and diagnostics.
- Assisted with in-house procedures
- Supervise a team of medical assistants, ensuring efficient patient flow and adherence to protocols.
Education
Certification - Medical Assisting and Phlebotomy
Star Technical Institute
01.2006
Skills
- Staff Supervision & Training
- Clinical Operations Management
- Patient Relations & Customer Service
- Bilingual: English & Spanish (Fluent)
- EHR Systems & Medical Documentation
- Scheduling & Workflow Coordination
- Problem Resolution & Conflict Management
- Organizational leadership
Timeline
Central Office Manager
Delaware Cardiovascular Associates
10.2021 - Current
Patient Service Representative (Independent Contractor)
ZOLL LifeVest
08.2018 - Current
Lead Medical Assistant
Urology Associates of Dover
04.2006 - 04.2011
Certification - Medical Assisting and Phlebotomy
Star Technical Institute
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