Marilyn LaBarca
Toms River
Summary
Detail-oriented Healthcare Administration and Office Management professional with extensive experience in administrative operations, staff supervision, scheduling, compliance, and patient support. Proven ability to lead teams, coordinate services, and deliver high-quality, person-centered care in fast-paced environments. Strong background in customer service, healthcare support, and operational leadership. Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
25
25
years of professional experience
Work History
Office Manager
Adrenaline Sports Academy
Toms River
2022.12 - Current
- Manage daily office operations, scheduling, communications, and facility coordination
- Optimize instructor schedules and facility utilization for programs and special events
- Deliver high-quality customer service to parents, athletes, and staff
- Prepare weekly sales and operational reports for leadership
- Coordinate staff availability, internal communications, and customer correspondence
- Resolve customer inquiries efficiently via phone and email
Direct Support Professional
Alay
Toms River
2021.04 - Current
- Assisted clients with personal care, hygiene, mobility, and daily living activities
- Prepared meals and maintained clean, safe living environments
- Responded to physical, emotional, and developmental needs
- Delivered compassionate, patient-centered care
Direct Support Professional Manager / Lead
Delta Community Supports
Toms River
2024.10 - 2025.10
- Supervised, trained, and mentored Direct Support Professionals to provide high-quality, person-centered care
- Managed daily operations, staffing schedules, and coverage to ensure continuity of care
- Oversaw implementation and monitoring of Individual Support Plans (ISPs) and behavioral support plans
- Ensured compliance with state regulations, agency policies, and licensing standards
- Conducted performance evaluations, coaching, and disciplinary actions as needed
- Collaborated with families, case managers, healthcare providers, and interdisciplinary teams
- Maintained accurate documentation, incident reports, and service records
- Enforced health, safety, and medication administration protocols
- Led quality improvement initiatives to enhance client outcomes
Medical Call Center Representative
Chemed Medical Center
Lakewood
2021.07 - 2022.11
- Provided accurate medical and scheduling information in a high-volume call center
- Built patient trust through compassionate, professional communication
- Navigated multiple healthcare systems to document patient information
- Resolved appointment and care coordination issues promptly
- Assisted Spanish-speaking patients with scheduling and follow-ups
Direct Support Professional
Arc of Ocean
2019.01 - 2020.04
- Supported clients with daily activities and medical appointments
- Administered medications and monitored health changes
- Documented care activities using electronic systems
- Maintained compliance with training and care standards
Store Manager
Go Wireless
2015.01 - 2019.01
- Led store operations, staff performance, and sales growth
- Analyzed performance metrics to improve productivity
- Coordinated staff training and development
- Maintained strong customer relationships to ensure retention
- Prepared weekly sales and performance reports
- Verizon Authorized Retailer
Account Manager
Comcast
2011.01 - 2014.01
- Managed 100+ dealer accounts across New Jersey
- Built and maintained strong partner relationships
- Conducted dealer training and promotional events
- Prospected and onboarded new dealer partners
- Supported retail partners in achieving sales goals
Regional Manager
Wireless Channels Inc.
2001.01 - 2010.01
- Managed 100+ accounts across multiple states
- Expanded distribution through prospecting and networking
- Planned and executed targeted sales strategies
- Promoted value-added services in competitive markets
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University (SNHU)
Manchester, NH05.2027
Skills
- Healthcare Administration & Compliance
- Office administration
- Patient care
- Staff Supervision & Training
- Scheduling & Workforce Coordination
- Patient & Family Support
- Documentation & Reporting
- Customer Service Excellence
- Office Operations Management
- Microsoft Office (Word, Excel, PowerPoint, Access)
References
Available upon request
Certifications And Licensure
- Licensed Health and Life Insurance Agent
- Licensed Home Health Aide
- CPR Certified
- Diabetes Certified
- Achieving Extraordinary Customer Service – Achieve Global
- Selling Naturally – Achieve Global
Languages
Spanish
Limited
Timeline
Direct Support Professional Manager / Lead
Delta Community Supports
2024.10 - 2025.10
Office Manager
Adrenaline Sports Academy
2022.12 - Current
Medical Call Center Representative
Chemed Medical Center
2021.07 - 2022.11
Direct Support Professional
Alay
2021.04 - Current
Direct Support Professional
Arc of Ocean
2019.01 - 2020.04
Store Manager
Go Wireless
2015.01 - 2019.01
Account Manager
Comcast
2011.01 - 2014.01
Regional Manager
Wireless Channels Inc.
2001.01 - 2010.01
Bachelor of Science - Healthcare Administration
Southern New Hampshire University (SNHU)