Summary
Overview
Work History
Skills
LANGUAGES
Timeline
Generic

CHEER KLOTKO

Coralville,IA

Summary

Strategic and mission-driven operations leader with over a decade of experience guiding multidisciplinary teams and high-stakes programs across healthcare, emergency response, and humanitarian services. Expert in leading 24/7 operations, scaling service delivery infrastructures, and optimizing organizational performance in dynamic environments. Known for building resilient teams, navigating regulatory complexity, and delivering transformative results across diverse populations and crisis scenarios.

Overview

12
12
years of professional experience

Work History

Office Manager

Iowa Care Community
12.2024 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Provided leadership and oversight to front office operations and served as administrative support to the executive team, reinforcing agency culture and promoting professional communication.
  • Supervised and supported administrative receptionists; ensured cross-training, leave management, and effective scheduling for consistent service delivery.
  • Developed, maintained, and implemented office procedures; coordinated repairs and managed office supply inventory.
  • Facilitated executive projects, including strategic initiatives, meeting coordination, event logistics, and preparation of reports and presentations.
  • Served as liaison between the Executive Director and staff, board, and external partners.
  • Ensured compliance with all applicable local, state, and federal regulations and organizational confidentiality standards.
  • Fostered interdepartmental collaboration, promoted team unity, and supported implementation of organizational strategic goals.
  • Contributed to quality assessment and performance improvement initiatives, adapting to changing operational needs while maintaining exceptional standards of professionalism

Project Manager (Contract)

ONB LLC
12.2021 - 12.2024
  • Directed cross-state operations for medical offices and surgery centers, overseeing expansion planning and operational continuity.
  • Authored and institutionalized SOPs, branding strategies, and digital presence improvements to support organizational growth.
  • Managed all revenue cycle functions from eligibility verification through appeals and resolution.
  • Spearheaded hiring, credentialing, and compliance protocols, building scalable infrastructure for multi-site growth.
  • Led implementation of billing technology, drove revenue improvement, and ensured operational efficiency.

Field Operations Coordinator

NC Emergency Response
- 10.2024
  • Directed on-the-ground leadership of emergency field operations during the 2024 Black Mountain flash floods, supporting the Emergency Management Coordinator and Emergency Operations Center (EOC).
  • Led field execution of emergency preparedness, response, and recovery plans, including rapid resource deployment and frontline personnel management.
  • Ensured operational continuity by aligning field teams with EOC strategy and fostering seamless multi-agency communication.
  • Coordinated with regional partners to deliver real-time logistical and humanitarian support to affected populations.

Site Operations Lead | Supervisor

NYC Health + Hospitals
01.2024 - 09.2024
  • Held operational command of 24/7 ground functions across Humanitarian Emergency Response and Respite Centers (HERRCs), serving diverse migrant populations.
  • Served as the principal liaison for guest services, vendor operations, and compliance enforcement onsite.
  • Delivered critical reporting and insights to executive leadership on inventory, workforce deployment, and service performance.
  • Led interdepartmental collaboration with Facilities, IT, Safety, and Supply Chain to ensure continuous delivery and rapid issue resolution.
  • Managed site teams across multiple shifts, reinforced service standards, and launched new operational sites under tight timelines.

Project Manager, Special Projects

MedRite Urgent Care
05.2023 - 01.2024
  • Oversaw hotel-based urgent care site with responsibility for operational flow, team management, and interdepartmental alignment.
  • Provided strategic coaching and performance oversight for a 50-member team, embedding accountability frameworks.
  • Partnered with senior leadership to analyze and enhance labor productivity, resource distribution, and service delivery outcomes.
  • Implemented corrective action strategies, enhanced safety procedures, and ensured optimal patient experience during peak demand.

Practice Administrator

Talus Medical Management / Beverly Hills Golden Surgery Center
02.2013 - 04.2022
  • Oversaw strategic and daily operations for a dual-location medical and surgical center enterprise, executing growth across two states.
  • Managed regulatory readiness, provider licensure, and EMR infrastructure upgrades to streamline patient care.
  • Implemented marketing campaigns and tracked KPIs to increase patient acquisition and retention.
  • Led budgeting, personnel management, and organizational restructuring to improve efficiency and profitability.

Skills

  • Organizational Leadership & Strategy
  • Emergency & Field Operations Management
  • Healthcare Administration & Compliance
  • Stakeholder Engagement & Cross-Agency Coordination
  • Staff Development & Performance Optimization
  • Operational Scaling & Infrastructure Buildout
  • Crisis Management & Conflict Resolution
  • Regulatory Policy HIPAA HITECH EOC Protocols
  • Salesforce EMR/EHR Process Improvement

LANGUAGES

Spanish – Native Speaker

Timeline

Office Manager

Iowa Care Community
12.2024 - Current

Site Operations Lead | Supervisor

NYC Health + Hospitals
01.2024 - 09.2024

Project Manager, Special Projects

MedRite Urgent Care
05.2023 - 01.2024

Project Manager (Contract)

ONB LLC
12.2021 - 12.2024

Practice Administrator

Talus Medical Management / Beverly Hills Golden Surgery Center
02.2013 - 04.2022

Field Operations Coordinator

NC Emergency Response
- 10.2024

Similar Profiles

CREATE PROFILE
CHEER KLOTKO