Tracy Hernandez
Stevens Point,WI
Summary
Results-driven Sales Manager with proven success in leading sales teams to achieve targets and expand market reach. Skilled in developing effective sales strategies, fostering client relationships, and identifying new business opportunities. Demonstrated ability to improve team performance through coaching and motivational techniques. Consistently enhanced revenue growth by implementing innovative sales tactics and optimizing operational processes.
Overview
5
5
years of professional experience
Work History
Office Manager
Plaski and Sons
Stevens Point, Wisconsin
05.2024 - Current
- Dispatch for the Trucking side. Finding loads for the drivers using the Dat board. Negotiating pricing with brokers on loads. 24hr on call with drivers over the road.
- Finding services for the trucks before as well as parts with vendors.
- Dealing with Permit Services on any and all trucks.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Received and dispatched calls for emergency services.
- Recorded and maintained files or records of customer requests, work or services performed.
- Lawn Care side I Solve any issues with customers over the phone with services or enrolling them in services.
- Sending out contracts.
- Coded and entered daily invoices with in-house accounting software.
- Collections on past due invoices.
- Filing paperwork.
- Solving any issues with employee's on their job site and or damage after services.
- Setting up meeting for bids.
- Development side I am incharge of making sure all tenants pay rent on time.
- Making customizing contracts for tenants.
- Advertising rentals.
- Making deposits.
- Tenting to any litigations
- Out Door Equipment side of the business
- Promoting certain equipment when necessary.
Territory Sales Manager
Oreilly Auto Pats
Stevens Point, Wisconsin
08.2021 - 09.2023
- Worked closely with existing accounts to grow market share.
- Used change methodologies to increase sales and led projects for increased productivity.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Presented products and services to prospective customers.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
- Participated in trade shows, conferences, seminars, and other events to promote products or services.
- Penetrated new markets by investigating competitor products, services, and trends.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Coordinated with logistics to ensure timely delivery of products to clients.
- Created sales opportunities through cold-calling and other promotional activities.
- Resolved customer complaints promptly by providing accurate information about products or services.
- Developed solid connections with customers to promote products.
- Collaborated with marketing teams to develop campaigns that will drive more sales in the territory.
- Maintained a detailed database of customers including contact information, order history, preferences.
- Established clear communication channels with team members to ensure alignment of sales objectives.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Analyzed customer feedback to identify potential opportunities for increasing sales.
- Led team meetings to ensure effective communication among all members of the sales team.
- Discovered sales opportunities by showcasing products and services to interested clients.
- Developed and managed sales program.
- Supported sales team members to drive growth and development.
- Managed expenses and time to maximize productivity.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Facilitated cross-functional team collaboration to address territory-specific challenges.
- Expanded territory by successfully cold-calling retail leadership and negotiating profitable contracts.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Created and presented monthly reports to management on sales performance.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Executed strategic sales plans to expand customer base and revenue.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Coached, developed and motivated team to achieve revenue goals.
- Gained market share in new sales performance through aggressive team training.
- Utilized various software and tools to streamline processes and optimize performance.
- Maintained updated knowledge through continuing education and advanced training.
- Updated and maintained databases with current information.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Ensured accurate completion of all paperwork associated with deliveries.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Kept accurate logs of all deliveries and trips.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Notified customers of delays to decrease calls to support.
Retail Parts Professional
Oreilly Auto Pats
Stevens Point, WI
01.2020 - 08.2021
- Used POS systems to receive payment or obtain credit authorization.
- Coordinated and executed daily parts deliveries to local businesses.
- Reviewed sales reports regularly to identify problems or trends in sales performance.
Delivery Driver
Oreilly Auto Pats
Stevens Point, Wisconsin
12.2019 - 08.2021
- Improved project completion time, multi-tasking operations on heavy equipment and trucks.
- Ensured accurate completion of all paperwork associated with deliveries.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Kept accurate logs of all deliveries and trips.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Navigated routes with relevant map programs and GPS systems.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
Education
High School Diploma -
Stevens Point Area Senior High
Stevens Point, WI05-2004
Skills
- Billing
- Vendor engagement
- Staff hiring
- Bookkeeping
- Travel coordination
- Relationship building
- Strategic planning
- Proposal writing
- Contract negotiations
- Staff training
- Report writing
- Data entry
- Territory management
- Clear oral/written communication
- Training and coaching
- Customer relations
- Documentation expertise
- Employee training
- Expense reporting
- Meeting planning
- Promotions development
- Product knowledge
- Sales strategy development
- Market research
- Order processing
- Evaluate leads
- Product demonstration
- Interpersonal communication
- Customer satisfaction
- Sales pitch development
- Full-cycle sales process
- CRM software
- Adaptability and flexibility
- Social media marketing
- Interpersonal skills
- Time management abilities
- Cash handling
- Self motivation
- Teamwork
- Business development
- Team leadership
- Customer feedback
- Team building
- Attention to detail
- Time management
- Problem-solving abilities
- Contract negotiation
- Goal setting
- Staff training and motivation
- Target Mapping
- Multitasking Abilities
- Active listening
- Task prioritization
- Negotiation tactics
- Professional demeanor
- Online sales
- Professionalism
- Organizational skills
- Sales reporting
- Analytical thinking
- Sales strategy
- Cash handling proficiency
- Store maintenance
- Returns processing
- Loss prevention awareness
- Ordering parts
- Team collaboration
- Warranty handling
- Account updating
Timeline
Office Manager
Plaski and Sons
05.2024 - Current
Territory Sales Manager
Oreilly Auto Pats
08.2021 - 09.2023
Retail Parts Professional
Oreilly Auto Pats
01.2020 - 08.2021
Delivery Driver
Oreilly Auto Pats
12.2019 - 08.2021
High School Diploma -
Stevens Point Area Senior High