Hi, I’m
Tanya Tucker
Alamo,TN
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Summary
Detail-oriented Administrative Professional with over 12 years of experience in state government and small business operations. Proficient in data entry, customer communication, scheduling, and office management. Recognized for accuracy, dependability, and strong problem-solving abilities. Actively pursuing remote Administrative, Virtual Assistant, or Data Processing roles.
Overview
15
years of professional experience
Work History
Top Cut Lawn Service
Office Manager
04.2023 - Current
Job overview
- Enhanced office workflow by managing daily operations and resource allocation.
- Organized and tracked invoices and payments within CRM databases for efficiency.
- Maintained organized physical and digital filing systems for quick access and recordkeeping.
- Streamlined communication between field teams and office staff to improve service delivery.
- Ensured confidentiality by handling sensitive information with utmost discretion.
- Delivered exceptional customer service addressing client inquiries via phone and email.
State of Tennessee, Dept. of Human Services
Administrative Supervisor
06.2021 - 03.2023
Job overview
- Enhanced staff productivity by supervising multiple team members across four offices.
- Streamlined workflows and schedules for improved efficiency among employees and management.
- Ensured compliance and accuracy by managing digital and physical records effectively.
- Generated reports and documentation using MS Office and Google Workspace tools.
- Facilitated professional development through performance evaluations and constructive feedback sessions.
- Improved compliance by developing standard operating procedures for administrative processes.
State of Tennessee, Dept. of Human Services
Eligibility Assistant
07.2019 - 06.2021
Job overview
- Achieved faster eligibility assessments by streamlining workflow and improving client satisfaction.
- Ensured compliance with regulations by implementing updated procedures and policies.
- Enhanced report accuracy through development of an efficient tracking system.
- Maintained comprehensive client records to support compliance and case progress tracking.
- Prioritized tasks effectively to assist caseworkers in managing high-volume caseloads.
- Attended workshops to enhance knowledge of policies, regulations, and industry trends.
State of Tennessee, Dept. of Human Services
Eligibility Clerk
06.2011 - 06.2021
Job overview
- Achieved 100% accuracy by scanning and indexing documents into databases.
- Streamlined client eligibility process, assisting with forms and applications.
- Maintained organized filing systems, adhering to retention policies and procedures.
- Enhanced client satisfaction by reducing processing times and addressing concerns promptly.
- Delivered exceptional customer service, guiding clients through application processes efficiently.
Education
Crockett County High SchoolAlamo, TN
High School Diploma
05-2001
Skills
- Data Entry & Data Processing
- Virtual Assistance & Customer Support
- Scheduling & Calendar Management
- Document & Database Management - Verifying for accuracy, completeness and inconsistencies
- Invoice Tracking & Billing - Create invoice, track payments, electronic and paper billing
- Microsoft Office & Google Workspace
- Multi-tasking & Time Management
- Clear oral/written communication
- Billing
- Administrative support
- Bookkeeping
- Employee supervision
- Documentation and control
- Expense reporting
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Advanced from Eligibility Clerk to Eligibility Assistant to Administrative Supervisor within State of Tennessee through Department of Human Services.
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteImportant To Me
Work-life balanceHealthcare benefitsWork from home option4-day work weekTimeline
Office Manager
Top Cut Lawn Service
04.2023 - Current
Administrative Supervisor
State of Tennessee, Dept. of Human Services
06.2021 - 03.2023
Eligibility Assistant
State of Tennessee, Dept. of Human Services
07.2019 - 06.2021
Eligibility Clerk
State of Tennessee, Dept. of Human Services
06.2011 - 06.2021
Crockett County High School
High School Diploma