Amber Perry
Schertz
Summary
Detail-oriented and highly organized professional with experience in data processing, case management, and compliance-driven environments. Proven ability to accurately review, analyze, and manage large volumes of information while meeting strict deadlines. Skilled in navigating multiple systems, maintaining data integrity, and working independently in remote or fast-paced settings. Strong background in documentation, records management, and process efficiency.
Overview
11
11
years of professional experience
Work History
Financial Account Manager
(Independent)
Remote
05.2025 - Current
- Managed client accounts to ensure timely financial reporting and compliance with industry standards.
- Developed and implemented strategic financial plans to enhance client profitability and cash flow management.
- Analyzed financial data to identify trends, discrepancies, and opportunities for cost reduction.
- Collaborated with cross-functional teams to streamline billing processes and improve client satisfaction scores.
- Facilitated quarterly reviews with clients to assess performance metrics and adjust strategies accordingly.
Server
Park Place 249
Houston, TX
01.2024 - 05.2025
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, optimizing workflow and response time.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted in training new servers on menu knowledge and service protocols.
- Processed customer orders accurately using point-of-sale system for seamless transactions.
Server
Quotes Restaurant
Houston, TX
07.2022 - 02.2024
- Demonstrated extensive knowledge of menu offerings, enabling personalized recommendations for guests.
- Facilitated communication between front-of-house and back-of-house teams to optimize service flow.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Parole Officer II
Texas Department of Criminal Justice, TDCJ
Houston, TX
10.2019 - 06.2022
- Monitored parolee progress through case management software, ensuring accurate documentation.
- Collaborated with community resources to facilitate rehabilitation and support for parolees.
- Developed individualized supervision plans tailored to each parolee's needs and risks.
- Managed high-risk cases with exceptional care and vigilance, minimizing potential threats to public safety.
- Maintained accurate records of client interactions and progress updates, supporting data-driven decision-making processes.
- Coordinated multi-agency meetings for complex cases involving mental health or substance abuse issues, ensuring a comprehensive approach to client support.
Statewide Intake Specialist
Department of Family and Protective Services
Austin, TX
06.2019 - 10.2019
- Managed a high volume of inbound calls, maintaining composure under pressure while addressing diverse client concerns.
- Maintained strict confidentiality with sensitive client information, adhering to all relevant privacy regulations and organizational policies.
- Successfully navigated difficult conversations with distressed callers while remaining calm and professional at all times.
- Applied critical thinking to assess reports and determine appropriate case actions.
- Documented all client interactions accurately in case management systems for future reference or follow-up purposes as needed.
Head Cashier/Loss Prevention Specialist
Lowe’s
Cypress, TX
10.2014 - 02.2019
- Managed cash register operations, ensuring accurate transactions and customer satisfaction.
- Trained and mentored new cashiers on procedures and customer service standards.
- Coordinated daily cash drawer audits to maintain financial accuracy and accountability.
- Maintained compliance with company policies regarding cash handling and security protocols.
- Investigated incidents of theft, documenting findings for management review.
- Monitored surveillance systems to identify suspicious activities and prevent theft.
- Analyzed data trends to identify potential vulnerabilities in operational procedures.
- Coordinated with law enforcement during investigations to recover stolen merchandise.
- Reduced shrinkage rates by regularly reviewing inventory counts and addressing discrepancies promptly and effectively.
Traffic Operations Intern
City of Houston Public Works and Engineering
Houston, TX
06.2016 - 09.2016
- Assisted in data collection and analysis to support project management efforts.
- Coordinated communication between departments to streamline workflow processes.
- Participated in safety inspections and compliance checks to ensure regulatory adherence.
- Handled administrative and data entry work for staff.
- Assisted in the preparation of reports highlighting operational successes and areas requiring further attention or improvement.
Education
Bachelor of Science - Criminal Justice
Prairie View A&M University
Prairie View, TX06.2016
Skills
- Data Entry & Data Processing
- Records Management & Documentation
- Claims Review & Case Analysis
- Strong Attention to Detail
- Accuracy in Repetitive Tasks
- Multitasking & Time Management
- Written Communication & Reporting
- Problem-Solving & Critical Thinking
- Compliance & Confidentiality (HIPAA Familiar)
- Ability to Work Independently (Remote Environment)
- Proficient in Multi-System Navigation
Timeline
Financial Account Manager
(Independent)
05.2025 - Current
Server
Park Place 249
01.2024 - 05.2025
Server
Quotes Restaurant
07.2022 - 02.2024
Parole Officer II
Texas Department of Criminal Justice, TDCJ
10.2019 - 06.2022
Statewide Intake Specialist
Department of Family and Protective Services
06.2019 - 10.2019
Traffic Operations Intern
City of Houston Public Works and Engineering
06.2016 - 09.2016
Head Cashier/Loss Prevention Specialist
Lowe’s
10.2014 - 02.2019
Bachelor of Science - Criminal Justice
Prairie View A&M University