Keeva Savage
Case Manager
Greensboro,NC
Summary
15+ years in a remote work environment. Results-oriented professional with over 25 years of experience in the Healthcare and Financial Insurance industry. Specializes in customer service, multitasking, and time management. Committed to continuous learning and innovation. Strong ability to work under pressure and adapt to new situations.
Overview
17
17
years of professional experience
Work History
Money Guard NB Case Manager II
Lincoln Financial Group
Hartford, CT
11.2022 - 09.2024
- Reviewed and processed new business applications for Money Market and Fixed Advantage products.
- Experienced in utilizing diverse databases and systems for the purpose of verifying clients' identity and agent licensing.
- Facilitated seamless process from client's initial interview to policy placement by providing timely updates and necessary documentation.
- Provided regular updates on clients' policy approvals and payments to both the Internal and External sales teams.
- Provided daily case updates and agent licensing to the firm and advisor on the policy.
- Aided underwriters throughout the interview process, which resulted in increased case approvals. Managed denials effectively while also handling extensions for cancel dates and postponements. Additionally, excelled at completing accurate medical forms and generating necessary amendments.
- Ensured adherence to state regulations and privacy laws for all applications and documents.
- Accepted policy premiums and processed payments using various methods like check, wire, or drafting.
- Managed high volume of daily email correspondences and incoming phone calls
- Attended case management required social gatherings and activities, as well as team and company department meetings.
Case Manager II (Contract)
MassMutual Insurance
Springfield, MA
02.2022 - 06.2022
- Reviewed and verified submitted documents to ensure compliance with state regulations.
- Executed efficient management of complex new business forms and their application during the entire processing cycle.
- Utilized a combination of knowledge base resources and personal expertise to effectively solve technical and business errors.
- Partnered with sales representatives and agents to proactively meet customer expectations, resulting in a decrease in customer complaints.
Life Care Service Rep II (Contract)
Lincoln Financial Group
Greensboro, NC
11.2019 - 05.2021
- Completed accurate data entry and processing using multiple admin systems to enter clients' policy information, beneficiary details, insurance premiums, and quotes. Calculated term expiry conversion dates in line with contract specifications and policy renewal process.
- Achieved outstanding results by providing support to various departments simultaneously, such as Life Care Services, Contract Change and Reinstatement, Disbursements, and Beneficiary Change.
- Conducted thorough assessments of applications and supporting materials to ensure accuracy and identify any gaps in information.
- Managed multiple workstreams, resulting in reduced workloads and increased overall team productivity.
Clinical Inpatient Coordinator
United Healthcare
Greensboro, NC
11.2007 - 04.2019
- Managed clinical inpatient admissions and discharges remotely, efficiently completing a large number of cases daily by collecting personal and medical information to enhance assistance with network providers and determine members' eligibility.
- Processed prior authorization and pre-certifications in line with HIPAA privacy laws and medical guidelines.
- Managed service requests from providers to ensure high standards of care for members.
- Verified, confirmed, and entered admission and discharge dates, diagnosis codes, and surgical codes by liaising with servicing hospitals, providers, and nurses for accurate billing.
- Shared best practices with existing team members and new hires, resulting in increased departmental production.
Education
Some College (No Degree) - Micro Computer Operations Certification
Blake Business School
New York, NYHigh School Diploma -
Martin Luther King, Jr. HS
New York, NYSkills
- Case Management
- Health Information Systems
- Regulatory Compliance / Adherence
- Clinical Information Systems
- Database Management
- Patient Privacy Regulations
- Effective Decision-Making
- Positive Attitude
- Data Entry & Data Processing
- Customer Service & Satisfaction / Client Relations
- Administrative Assistance / Office Support
- Complaint & Claims
Affiliations
Microsoft Office Suite: Word, Excel, Powerpoint, Access, Outlook / Typing 60 wpm / Data Entry 12,000 kph / Ten Key 15,000 kph / On Demand (CMOD) / Knowledge Library / Knowledge Base / Nurse Routing Tool / OMEGA / Product Data Management / LifeComm / Fusion / Vantage / ICUE / Milliman / Insurance Solutions / CAT Launchpad / Clinical Electronic Archives / Certification Gateway / Health Service Resources / CSA / AWD / TAI / GUI / LifeWriter/ LifeWriter 2.0 / Impact / Five 9 phone system / Microsoft Teams / Remote Printing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native language
Websites
Timeline
Money Guard NB Case Manager II
Lincoln Financial Group
11.2022 - 09.2024
Case Manager II (Contract)
MassMutual Insurance
02.2022 - 06.2022
Life Care Service Rep II (Contract)
Lincoln Financial Group
11.2019 - 05.2021
Clinical Inpatient Coordinator
United Healthcare
11.2007 - 04.2019
Some College (No Degree) - Micro Computer Operations Certification
Blake Business School
High School Diploma -
Martin Luther King, Jr. HS
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