Open To Work
Latonyia Rogers
Oklahoma City
Summary
Strategic Program Manager with expertise in behavioral health and community services. Skilled in leading cross-functional teams, designing training programs, and enhancing stakeholder partnerships to optimize service delivery. Holds a Master's Degree in Professional Counseling and aligns program goals with organizational strategies to achieve measurable outcomes. Strengths include strategic planning, process improvement, and stakeholder management.
Overview
6
6
years of professional experience
Work History
Case Manager II
Okc Iop Center
Oklahoma City
12.2025 - 04.2026
- Delivered case management, linkage, and advocacy services aligned with client treatment plans to support recovery.
- Coordinated timely referrals and outside services (housing, medical, psychiatric, social support) to enhance client access to resources.
- Conducted comprehensive intake and case management assessments, assisting in development of individualized treatment plans with measurable goals.
- Monitored client progress, updated plans of care, and communicated effectively with clinical staff and external providers.
- Collaboration: Coordinate services and communicate effectively with clients, families, and multidisciplinary team members.
- Group Facilitation: Leads structured, recovery-oriented and life-skills development group sessions consistent with program curriculum. (Also, assists with Facilitation of Leadership and Operational Meetings).
- Group Facilitation: Leads structured, recovery-oriented group sessions consistent with program curriculum. (Also, assists with Facilitation of Leadership and Operational Meetings).
- Documentation: Completes progress notes and case records accurately, timely, and in compliance with all regulatory standards.
- Maintained professional and ethical boundaries with clients at all times.
Patient Service Representative
Mercy
Edmond
08.2025 - 12.2025
- Field patient questions
- Assist patients with paperwork
- Resolved patient complaints and gathered feedback to enhance service quality
- Supervise patient intake procedures
- Collect and verify patient information and insurance coverage
- Manage written, verbal and electronic communications
- Scheduled patient appointments efficiently to optimize clinic flow.
- Coordinated clinic operations to ensure seamless patient flow and service delivery
- Maintenance of patient charts and or electronic health records (EHRs)
- Collaborated with nurses, medical assistants, and physicians to address scheduling needs
Program Manager II/Trainer
Oklahoma Department of Mental Health Substance Abuse Services
Oklahoma City
08.2022 - 08.2025
- Led meetings with external and internal teams to ensure alignment on project goals and facilitate collaborative efforts.
- Collaborated with executive team to ensure program alignment with organizational objectives.
- Collaborated with leadership to establish implementation methods and governance.
- Led cross-functional projects that improved operational efficiency. Collaborated with stakeholders to develop long-term strategic plans for growth.
- Analyzed program performance to identify improvement areas and monitored goal progress, adjusting plans to meet changing requirements.
- Improved customer engagement through relationship management and timely communications.
- Coached and developed staff to meet program objectives and enhance customer service outcomes.
- Facilitated open communication between departments to improve collaboration among teams.
- Established and implemented departmental policies, goals, objectives and procedures in conjunction with board members, organization officials, and staff members.
Care Navigator
Northcare
Oklahoma City
12.2019 - 08.2022
- Delivered case management, linkage, and advocacy services aligned with client treatment plans to enhance client outcomes.
- Monitored client progress and updated plans of care while communicating effectively with clinical staff and external providers to ensure continuity of care.
- Coordinated timely referrals to outside services (housing, medical, psychiatric, social support) to meet client needs.
- Maintain all documentation in compliance with The Joint Commission, CARF, and state regulations.
- Established and upheld professional and ethical boundaries with clients in all interactions.
- Stay current with best practices, evidence-based approaches, and continuing education requirements.
- Participated in supervision, clinical team meetings, and training sessions.
Education
Master's Degree - Professional Counseling
Grand Canyon University
Phoenix, Arizona12-2019
Bachelor's Degree -
University of Central Oklahoma
Edmond, Oklahoma12-2015
High School Diploma -
Midwest City High School
Midwest City, Oklahoma05-1994
Skills
- Case management
- Client advocacy
- Customized treatment plans
- Assessment expertise
- Crisis management
- Field assessments
- Case tracking
- Case planning
- Program Management
- Project Management
- Resource coordination
- Resource management
- Accurate documentation
- Facilitation
- Group leadership
- Collaborative teamwork
- Client relationship management
- Client support
- Case reviews
- Staff training
- Staff coaching
- Problem solving
- Intervention strategies
- Stakeholder engagement
- Emotional awareness
- Empathy and compassion
- Relationship building
- Program design
- Intervention strategies
Personal Information
Title: Program Manager
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$45000/yr - $200000/yrTimeline
Case Manager II
Okc Iop Center
12.2025 - 04.2026
Patient Service Representative
Mercy
08.2025 - 12.2025
Program Manager II/Trainer
Oklahoma Department of Mental Health Substance Abuse Services
08.2022 - 08.2025
Care Navigator
Northcare
12.2019 - 08.2022
Master's Degree - Professional Counseling
Grand Canyon University
Bachelor's Degree -
University of Central Oklahoma
High School Diploma -
Midwest City High School