Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kianna Rice

Haines City

Summary

Dedicated healthcare and customer service professional with 10+ years of experience in medical administration, patient care coordination, and office management. Skilled in handling high-volume communications, supervising staff, and maintaining compliance. Adept at multitasking in fast-paced environments while delivering exceptional service.

Overview

18
18
years of professional experience

Work History

Assistant Manager

Dang Wynn Medical
01.2018 - Current
  • Supervise daily operations, including staff onboarding, scheduling, payroll, and compliance reporting.
  • Implement policies and procedures that improve office efficiency and patient satisfaction.
  • Coordinate physician/staff travel, meetings, and administrative support.
  • Manage supply procurement and maintain emergency equipment.
  • Liaise between physicians, staff, and patients to ensure seamless care delivery.

Remote Telephone Operator

Ring Savvy Inc. / Answering Legal Inc.
11.2024 - 06.2025
  • Handled 100+ inbound calls daily for law firms and businesses.
  • Routed calls, transferred inquiries, and relayed messages accurately and promptly.
  • Maintained professionalism and high-quality customer service across all communications.

Medical Assistant

Dang Wynn Medical
01.2016 - 01.2018
  • Assisted providers with exams, performed vitals, EKG, spirometry, and visual acuity testing.
  • Managed patient check-ins, documentation, and chart preparation.
  • Maintained inventory of medical supplies and equipment functionality.

Referral Associate

Urban Health Plan, Inc.
01.2010 - 01.2016
  • Scheduled internal and external specialty appointments for patients.
  • Obtained insurance authorizations and documented all referrals in eCW.
  • Sent appointment reminders and ensured proper recordkeeping.

Cashier

Au Bon Pain
01.2008 - 01.2009
  • Operated cash register and processed customer transactions.
  • Restocked merchandise and assisted with order preparation.

Education

High School Diploma -

Herbert H. Lehman High School
Bronx, NY
01.2009

Criminal Justice

LaGuardia Community College
Long Island City, NY
01.2011

Skills

  • Healthcare Administration & Compliance
  • Staff Supervision & Training
  • Patient Relations & Customer Service
  • Microsoft Office (Word, Excel)
  • Electronic Clinical Works (eCW)
  • Typing: 55–60 WPM
  • Bilingual: English & Spanish

Languages

Bilingual: English & Spanish

Timeline

Remote Telephone Operator

Ring Savvy Inc. / Answering Legal Inc.
11.2024 - 06.2025

Assistant Manager

Dang Wynn Medical
01.2018 - Current

Medical Assistant

Dang Wynn Medical
01.2016 - 01.2018

Referral Associate

Urban Health Plan, Inc.
01.2010 - 01.2016

Cashier

Au Bon Pain
01.2008 - 01.2009

Criminal Justice

LaGuardia Community College

High School Diploma -

Herbert H. Lehman High School

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