Mary Dennis
Rosenberg,TX
Summary
Seasoned Senior Implementation Analyst with background in leading cross-functional teams to analyze, map and redefine business processes for optimal efficiency. Bring strong technical skills, including system implementation and project management, coupled with ability to bridge the gap between business requirements and technology solutions. Demonstrated success in driving process improvements, enhancing systems performance, and ensuring customer satisfaction. Known for strategic approach to problem solving and capacity to manage multiple projects concurrently.
Overview
24
24
years of professional experience
Work History
Senior Implementation Analyst
Fiserv
Stafford, Texas
07.2002 - Current
- Led software implementation projects for financial services clients.
- Collaborated with cross-functional teams to ensure project alignment.
- Developed training materials for new users on implementation processes.
- Analyzed client requirements to tailor solutions effectively.
- Facilitated client meetings to gather feedback and address concerns.
- Conducted system testing to ensure functionality and performance.
- Provided ongoing support and troubleshooting for implemented solutions.
- Identified system issues and worked with internal IT team to resolve them quickly.
- Cultivated long-term client partnerships, playing a key role in contract renewals and retention.
Education
Bachelor of Arts -
The University of Texas At Austin
Austin, Texas, TXSkills
- Project management
- Software implementation
- System analysis
- User training
Timeline
Senior Implementation Analyst
Fiserv
07.2002 - Current
Bachelor of Arts -
The University of Texas At Austin