MARY DEUBLER
Spring,USA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Astute medical administrative professional trained in appointments, front desk management recordkeeping, and medical assistant. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.
Overview
11
11
years of professional experience
Work History
Medical Assistant
University Cancer Center
Pasadena, TX
12.2023 - Current
- Patient Intake/Rooming patients.
- Verifying and confirming all reports are in the chart.
- Ensure orders are sent to the correct facility.
- Ensuring all reports are completed and getting all reports orders by the physician.
- Request medical records from their physician.
- Developed strong relationships with patients, providing personalized services when rooming patients and patient intake.
- Assisted healthcare provider with administrative tasks, enabling to focus on quality patient care.
- Assisted in training new staff members on scheduling software, company policies, and best practices for exceptional customer service.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Medical Receptionist
University Cancer Center
Pasadena, TX
12.2023 - Current
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies. Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Reduced no-show rates by consistently following up with patients prior to their scheduled appointments.
- Developed strong relationships with patients, providing personalized service when scheduling, rescheduling, or canceling appointments.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to patients during the scheduling process.
- Managed high call volume while maintaining professionalism and accuracy when gathering patient information for appointment bookings.
- Assisted in training new staff members in scheduling software, company policies, and best practices for exceptional customer service.
Medical Assistant/Marketing Specialist
Cypress Orthopedics
Houston, TX
03.2022 - 12.2023
- Patient Intake/Rooming patients.
- Ensure orders are sent to the correct facility.
- Verifying and confirming all reports are in the chart.
- Ensuring all reports are completed and getting all reports orders by the physician.
- Request medical records from their physician.
- Developed strong relationships with patients, providing personalized services when rooming patients and patient intake.
- Assisted healthcare provider with administrative tasks, enabling to focus on quality patient care.
- Assisted in training new staff members on scheduling software, company policies, and best practices for exceptional customer service.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Case status follow-up, care coordination calls for status updates.
Office Manager/Medical Assistant/Medical Scheduler/Marketing Specialist
Sugar Land Intervention Orthopedics and Regenerative Medicine
Sugar Land, TX
06.2022 - 05.2023
- Patient Intake/Rooming patients.
- Verifying and confirming all reports are in the chart.
- Ensure orders are sent to the correct facility.
- Ensuring all reports are completed and getting all reports orders by the physician.
- Request medical records from their physician.
- Assisted physician in the procedure room with the injections
- Ordering supplies for office and procedures
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies. Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Developed strong relationships with patients, providing personalized service when rooming patients and patient intake.
- Maintained a comprehensive understanding of clinical policies and procedures in order to effectively communicate them to patients during the scheduling process.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Reduced no-show rates by consistently following up with patients prior to their scheduled appointments.
- Managed high call volume while maintaining professionalism and accuracy when gathering patient information for appointment bookings.
- Assisted in training new staff members in scheduling software, company policies, and best practices for exceptional customer service.
Marketing Specialist/Front Desk Receptionist
Breeze MRI
01.2018 - 03.2019
- Developed strong relationships with attorneys and providing personalized service.
- Provided excellent customer service through attentive listening, empathetic communication and efficient problem-solving.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies. Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Reduced no-show rates by consistently following up with patients prior to their scheduled appointments.
- Developed strong relationships with patients, providing personalized service when scheduling, rescheduling, or canceling appointments.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to patients during the scheduling process.
- Managed high call volume while maintaining professionalism and accuracy when gathering patient information for appointment bookings.
- Assisted in training new staff members in scheduling software, company policies, and best practices for exceptional customer service.
Medical Assistant/Medical Receptionist/Marketing Specialist
The Spine Center
03.2015 - 11.2017
- Patient Intake/Rooming patients.
- Verifying and confirming all reports are in the chart.
- Ensure orders are sent to the correct facility.
- Ensuring all reports are completed and getting all reports orders by the physician.
- Request medical records from their physician.
- Developed strong relationships with patients, providing personalized services when rooming patients and patient intake.
- Assisted healthcare provider with administrative tasks, enabling to focus on quality patient care.
- Assisted in training new staff members on scheduling software, company policies, and best practices for exceptional customer service.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Reduced no-show rates by consistently following up with patients prior to their scheduled appointments.
- Developed strong relationships with patients, providing personalized service when scheduling, rescheduling, or canceling appointments.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to patients during the scheduling process.
- Managed high call volume while maintaining professionalism and accuracy when gathering patient information for appointment bookings.
- Assisted in training new staff members in scheduling software, company policies, and best practices for exceptional customer service.
- Assisted surgeon on supporting the surgeon during procedures.
Education
Business Administration
Odessa American College
General Education
Big Spring High School
Skills
- Medical Assistant
- Customer Service
- Attention to Detail
- HIPAA
- Problem Solving
- Accounts receivable
- Time Management
- Organizational Skills
- Collaboration and Team Work
- Patient Database Maintenance
- Adaptable and Flexible
- Medical Records Management
- Front desk Operations
- Relationship Building
- Decision Making
- Schedule Management
- Medical Scheduling
- Insurance Verification
- Multitasking
- Shipping and Receiving
- Data Entry
- Medical Receptionist
- Medical Records
- Account Management
- Medical Office Administration
- Front desk Administration
- Computer Proficiency
- Critical Thinking
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
University Cancer Center
12.2023 - Current
Medical Receptionist
University Cancer Center
12.2023 - Current
Office Manager/Medical Assistant/Medical Scheduler/Marketing Specialist
Sugar Land Intervention Orthopedics and Regenerative Medicine
06.2022 - 05.2023
Medical Assistant/Marketing Specialist
Cypress Orthopedics
03.2022 - 12.2023
Marketing Specialist/Front Desk Receptionist
Breeze MRI
01.2018 - 03.2019
Medical Assistant/Medical Receptionist/Marketing Specialist
The Spine Center
03.2015 - 11.2017
General Education
Big Spring High School
Business Administration
Odessa American College