Mary Deverell
Summary
Dynamic server and bartender at P.F. Chang's Bistro, adept at menu knowledge and recommendations. Proven track record in upselling and delivering exceptional customer experiences. Skilled in fostering loyalty through strong relationships with guests. Committed to team success and maintaining high service standards.
Overview
9
9
years of professional experience
Work History
Server/Bartender
P.F. Chang's Bistro
04.2019 - Current
- Uses skills developed as a head trainer to effectively prepare new employees for various roles.
- Gives detailed descriptions of dishes and expressed extensive menu knowledge for ingredients, flavor profile, and cooking methods to assist guests decision making.
- Explains menu items and suggested appropriate options for food allergy concerns.
- Writes down orders and worked with Aloha POS system to enter guests orders correctly and timed accordingly to their experience.
- Uses slow periods to restock supplies, ice, glasses, and anything else needed to help my team be prepared.
- Frequently checking dining room for opportunities to clean and tidy sections.
- Utilizes communication practices with kitchen staff to deliver customer meals in timely and error-free manner.
- Cultivates strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Prepares bar garnishes by evenly slicing and peeling fruit.
- Keeps bar top and service well manicured and sanitized throughout shift.
- Utilizes liquor and spirit knowledge including common cocktail recipes and correct measurements for all drinks.
- Organizes, delivers, and displays large scale catering orders efficiently.
Inshop/Food Delivery Driver
Jimmy John's
06.2016 - 04.2020
- Safely prepared and packaged food while noting any modifications or allergies.
- Verified order details prior to completing deliveries and transactions to avoid customer dissatisfaction.
- Sliced meat, cheeses, and vegetables to the stores standards.
- Organized large catering orders making appealing presentations of products.
- Ensured customer spaces remained clean and organized.
- Responsibly handled credit card payments and maintained a balanced cash drawer.
- Frequently checked customer bathrooms to tidy and stock any necessary products.
Education
No Degree - Environmental Science
Lansing Community College
Lansing, MISkills
- Menu item recommendation and memorization
- Allergy awareness and safety measures
- Assists all team members
- Food running large/heavy quantities
- Head server trainer
- Effective customer upselling
- Wine service
- Point of sale (POS) system operations
- Responsible alcohol service
- Craft cocktail preparation
Timeline
Server/Bartender
P.F. Chang's Bistro
04.2019 - Current
Inshop/Food Delivery Driver
Jimmy John's
06.2016 - 04.2020
No Degree - Environmental Science
Lansing Community College
Similar Profiles
Cameron NowalkCameron Nowalk
Service Assistant at P.F. Chang's BistroService Assistant at P.F. Chang's Bistro
Angelina MateoAngelina Mateo
Host at P.F. Chang's BistroHost at P.F. Chang's Bistro
Darcy HaganDarcy Hagan
Head Hostess at P.F. Chang's BistroHead Hostess at P.F. Chang's Bistro
Miguel Puente-LunaMiguel Puente-Luna
Bartender at P.F. Chang's BistroBartender at P.F. Chang's Bistro
Anthony RomanoAnthony Romano
Server/Bartender/Banquet Server-Bartender/Trainer at Levy Restaurants- Fulton's Crab House/PaddlefishServer/Bartender/Banquet Server-Bartender/Trainer at Levy Restaurants- Fulton's Crab House/Paddlefish