Ryan Kahler
Wichita
Summary
Dedicated server and bartender with exceptional customer service skills. Known for enhancing guest engagement and ensuring order accuracy, contributing to memorable dining experiences.
Overview
22
22
years of professional experience
Work History
Server/Bartender
Red Lobster (West Side)
Wichita, KS
05.2004 - Current
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed food and drink orders efficiently, minimizing wait times for guests.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Trained new team members on menu offerings and service protocols.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Resolved customer complaints promptly, maintaining positive dining atmosphere.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Streamlined order-taking process to minimize wait times for diners.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Mix and serve cocktails and beverages according to standard recipes.
- Handle cash transactions accurately, balancing daily sales reports effectively.
- Served high customer volumes during special events, nights, and weekends.
Education
No Degree -
Butler County Community College
El Dorado, KSHigh School Diploma -
Bishop Carroll High School
Wichota, KS05-2004
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Safe food handling
- Menu memorization
- High volume dining
- Service prioritization
- Team collaboration
- Order accuracy
- Quality control
- Guest relations management
- Point of sale operation
- Relationship management
- Order management
- Beverage preparation
- Tableside etiquette
- Task prioritization
- Bill computation
- Banquet coordination
- Multitasking and organization
- Point of sale (POS) system operations
- Server training
- Positive and professional
- Menu item recommendation
- Positive guest interactions
- Reliability
- Multitasking Abilities
- Problem-solving
Timeline
Server/Bartender
Red Lobster (West Side)
05.2004 - Current
No Degree -
Butler County Community College
High School Diploma -
Bishop Carroll High School