Mary Diaz
Kansas City,MO
Summary
Dynamic professional with a proven track record at Hy Vee, excelling in customer service and relationship building. Leveraged attention to detail to curate personalized shopping experiences, enhancing customer satisfaction. Skilled in planning and organization, with a strong ability to implement effective strategies that drive engagement and retention.
Overview
10
10
years of professional experience
Work History
Personal Shopper
Hy Vee
09.2015 - 04.2017
- Curated personalized shopping experiences based on customer preferences and dietary restrictions.
- Assisted customers in selecting high-quality products while ensuring satisfaction with purchases.
Supplement Sales
Healthcenters of America
09.2011 - 06.2012
- Developed and implemented sales strategies to enhance customer engagement.
- Trained and mentored junior sales staff to improve performance and productivity.
- Managed client relationships, ensuring high levels of satisfaction and retention rates.
Loan Accounting Specialist
KeyBank Real Estate Capital
06.2007 - 09.2011
- Processed invoices and ensured timely payments to vendors.
- Reconciled monthly statements, identifying discrepancies and resolving issues efficiently.
- Maintained organized records of transactions, improving retrieval and audit processes.
- Collaborated with team members to streamline accounting procedures for increased efficiency.
- Utilized accounting software to track expenses and generate reports for management review.
Education
High School Diploma -
Oak Park High School
Kansas City, MO06.2002
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Relationship building
- Flexible schedule
- Customer relations
Timeline
Personal Shopper
Hy Vee
09.2015 - 04.2017
Supplement Sales
Healthcenters of America
09.2011 - 06.2012
Loan Accounting Specialist
KeyBank Real Estate Capital
06.2007 - 09.2011
High School Diploma -
Oak Park High School
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