Mary Downs
Baytown,TX
Summary
Highly motivated and ready to utilize my skills in any customer service environment or situation. As a former security supervisor and EMT, one of my skills is to maintain composure in high volume and stressful situations. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Security Officer
Metro One LPSG
Channelview, TX
10.2022 - 05.2023
- Maintain access control in a TWIC facility
- Check for TWIC at all times
- Report any safety issues or unsafe acts.
Security
SLM Logistics
Baytown
12.2021 - 07.2022
- Monitor and patrol outside parking area
- Call 911 if needed and report to warehouse manager
- Lock gates at end of shift
Leak detection
HydrochemPSC
Deer Park
10.2019 - 03.2020
- Monitor for fugitive emissions using a Method 21 monitoring system
- Tag leaking components and notify operations of any leaks.
Security Supervisor
US Security Associates
Deer Park
11.2016 - 10.2019
- Maintain access control
- Operate grab gates
- Check in/out personnel
- Daily check and startup of ambulance
- Respond to emergency calls
- Supervise officers
- Drive patients to hospital if requested
- Train new officers.
Clinical Assistant
Children's Of Alabama
Birmingham
08.2016 - 11.2016
- Assist RN's with patients daily care
- Assist patients with feeding and bathing
- Maintained inventory and stock of materials
- Provided 1 on 1 care for psychiatric patients.
EMT
Pediatric Transport
Baytown
02.2016 - 03.2016
- Take pediatric patients to doctors appointments
- Assisted nurses and parents with the care of patient
- Maintained a neat and well stocked ambulance at all times.
Culinary Professional
Olive Garden
Baytown
06.2012 - 09.2014
- Assisted culinary manager with back of house duties
- Trained new employees
- Assisted with back of house jobs when needed
- Maintained product stock
- Unloaded truck
- Maintained a clean back of house at all times
- Make sure all recipes and guidelines are followed and up to company's standards.
Secretary
Lee College
Baytown
08.2009 - 06.2011
- Answered phones
- Made appointments
- Assisted education specialists with workshops.
Education
High school or equivalent -
Robert E. Lee High School
Baytown, TX06.2009
Skills
- Security
- EMT Experience
- Culinary Experience
- Loss Prevention
- English
- Supervising Experience
- Phone etiquette (10 years)
- Customer service
- Driving
- Analysis skills
- Appointment scheduling (3 years)
- Microsoft Word
- Microsoft Access
- Software troubleshooting
- Customer support
- Emergency Response
- Document Management
- Shift work experience
- Report Writing
- Incident Reporting
- First aid and CPR certified
Certification
- EMT-B, 01/01/16, 08/01/24
- TWIC, 2023, 02/01/29
- Guard Card
- Driver's License
Additional Information
Highly motivated and ready to utilize my skills in any customer service environment or situation. As a former security supervisor and EMT, one of my skills is to maintain composure in high volume and stressful situations.
Timeline
Security Officer
Metro One LPSG
10.2022 - 05.2023
Security
SLM Logistics
12.2021 - 07.2022
Leak detection
HydrochemPSC
10.2019 - 03.2020
Security Supervisor
US Security Associates
11.2016 - 10.2019
Clinical Assistant
Children's Of Alabama
08.2016 - 11.2016
EMT
Pediatric Transport
02.2016 - 03.2016
Culinary Professional
Olive Garden
06.2012 - 09.2014
Secretary
Lee College
08.2009 - 06.2011
High school or equivalent -
Robert E. Lee High School