Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Driggers

Troy

Summary

Dynamic professional with extensive experience at Walmart as an Online Grocery Associate, excelling in order accuracy and customer engagement. Proven ability to enhance customer satisfaction through effective complaint resolution and attention to detail. Adaptable and committed to maintaining high standards in fast-paced environments, ensuring timely and quality service delivery.

Overview

4
4
years of professional experience

Work History

Online Grocery Associate

Walmart
09.2024 - 10.2024
  • Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Barista

Overflow Coffee and Cafe
06.2023 - 05.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Handyman Assistant

Osborne Home Improvement LLC.
02.2021 - 05.2023
  • Assisted in painting interior/exterior surfaces for a refreshed appearance that exceeded client expectations.
  • Upheld a clean working environment throughout each job site visit, promoting professionalism and respect for clients'' spaces.
  • Utilized power tools safely, enabling efficient completion of various construction-related tasks while minimizing risk of injury or damage to property.
  • Demonstrated strong problem-solving skills when faced with complex repair challenges, leading to satisfactory results for customers.
  • Efficiently managed time and resources to complete multiple concurrent repair tasks within given deadlines.
  • Assisted in completing major renovation projects, resulting in timely and high-quality outcomes for clients.
  • Supported successful project completion by managing supplies, preparing work sites, and following safety protocols.

Education

Associate of Science - Early Childhood Education

Lurleen B. Wallace Community College
Andalusia, AL
05-2026

Skills

  • Customer engagement
  • Flexible scheduling
  • Order accuracy
  • Complaint resolution
  • Maintaining displays
  • Shelf stocking
  • Food safety awareness
  • Online order tracking
  • Brand representation
  • Adaptability to change
  • Attention to detail
  • Customer service

Timeline

Online Grocery Associate

Walmart
09.2024 - 10.2024

Barista

Overflow Coffee and Cafe
06.2023 - 05.2024

Handyman Assistant

Osborne Home Improvement LLC.
02.2021 - 05.2023

Associate of Science - Early Childhood Education

Lurleen B. Wallace Community College

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