Mary Duarte
59 Hildreth Place, Apt. #3, Yonkers,NY
Summary
People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
11
11
years of professional experience
Work History
Operations Manager
CVS Pharmacy
Yonkers, NY
06.2024 - Current
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented campaigns and promotions to help with developing goods and services.
Shift Leader
Walgreen's Drug Store
Yonkers, NY
11.2017 - Current
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised and led employees to maintain productivity and customer service levels.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Assisted general manager with operations game plan and company initiatives implementation.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Educated customers about offerings, promotions and pricing to boost sales.
- Coached team members to increase productivity and reduce workplace accidents.
- Managed daily workflow and scheduled staff for adequate coverage.
- Resolved customer complaints and reported issues to senior management.
Customer Service Associate
Walgreen's Drug Store
Yonkers, NY
12.2013 - 11.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Certified Babysitter
Liss Child Care
Yonkers, NY
06.2014 - 02.2016
- Monitored children's safety and well-being to prevent accidents and falls.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Balanced schedules to promote optimal rest, play and educational periods.
- Certified babysitter trained in CPR and infant care.
Education
High School Diploma -
Centro Educativo Maria Teresa Mirabal
Dominican Republic06.2011
Some College (No Degree) - English-as-a-Second-Language Education
SUNY Westcherter Education Opportunity Center
Yonkers, NYSome College (No Degree) - Criminal Justice
Westchester Community College
Valhalla, NYSkills
- Conflict Resolution
- Assigning Work
- Customer Service Management
- Flexible Schedule
- Team Collaboration and Leadership
- Interpersonal Relations
- Problem-Solving
- Positive Attitude
- Policy and Procedure Enforcement
- Experience in Leadership
- Computer Skills
- Excellent Communication
Timeline
Operations Manager
CVS Pharmacy
06.2024 - Current
Shift Leader
Walgreen's Drug Store
11.2017 - Current
Certified Babysitter
Liss Child Care
06.2014 - 02.2016
Customer Service Associate
Walgreen's Drug Store
12.2013 - 11.2017
High School Diploma -
Centro Educativo Maria Teresa Mirabal
Some College (No Degree) - English-as-a-Second-Language Education
SUNY Westcherter Education Opportunity Center
Some College (No Degree) - Criminal Justice
Westchester Community College