Mary Dunkling
Mulga,AL
Summary
Experienced and Driven Healthcare Professional with over 7 years experience in the medical field.
Overview
8
8
years of professional experience
Work History
Surgical Patient Liaison - Gastroenterology Unit
UAB Medical West
Bessemer, AL
09.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions in a professional manner.
- Evaluated feedback from both patients and staff members in order to identify areas requiring further attention or improvement efforts.
- Served as a primary point of contact for patients, addressing inquiries about medical services, allergies, current medications, medical history, surgical history and prep instructions for procedures.
Surgery Scheduling Coordinator- OR
UAB Medical West
Bessemer, AL
08.2022 - 09.2023
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
- Assisted in maintaining an up-to-date surgical calendar, enabling efficient use of operating room .
- Performed various administrative tasks by filing, copying and faxing documents.
- Emailed Vendors for medical equipment with up to date surgery information.
Front Desk Receptionist
Alabama Oncology
Bessemer, AL
10.2021 - 08.2022
- Scheduled, coordinated and confirmed appointments.
- Answered multi-line phone system.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed daily checks and balances for co-payments.
Surgery Coordinator
Callahan Eye Foundation Hospital
Bessemer, AL
07.2019 - 09.2021
- Scheduled Cataract and YAG surgeries for 3 Doctors.
- Scheduled Postoperative Appointments.
- Obtained Prior Authorization for surgeries.
- Faxed all paperwork to outside Doctors for patients that were referred.
- Emailed Lens sizes to OR materials management before surgery dates.
- Used Lensstar to determine sizes for lenses.
- Emailed surgery drops through EHR to patient pharmacies.
- Prepared Surgery paperwork for doctor’s signatures.
Patient Encounter Specialist
Callahan Eye Foundation Hospital
Bessemer, AL
09.2016 - 07.2019
- Check in and Check out patients
- Answered phones
- Made appointments, pulled and filed charts for next day appointments.
- Retired charts with doctor’s signature.
- Completed daily balances and posted at the end of each day.
- Completed referrals with other offices and made appointments in a timely manner.
Education
High School Diploma -
Oak Grove High School
Bessemer, AL05.1998
Skills
- Multitasking and Organization
- Phone and Email Etiquette
- Medical Terminology
- EMR
- Referral Coordination
- Punctual and Hardworking
- Patient documentation
- Insurance Authorizations
- Schedule Coordination
Timeline
Surgical Patient Liaison - Gastroenterology Unit
UAB Medical West
09.2023 - Current
Surgery Scheduling Coordinator- OR
UAB Medical West
08.2022 - 09.2023
Front Desk Receptionist
Alabama Oncology
10.2021 - 08.2022
Surgery Coordinator
Callahan Eye Foundation Hospital
07.2019 - 09.2021
Patient Encounter Specialist
Callahan Eye Foundation Hospital
09.2016 - 07.2019
High School Diploma -
Oak Grove High School