Mary Duplechian
Lake Charles,LA
Summary
Experienced manager with a strong background in hospitality, serving, and office management. Bringing a well-rounded understanding of responsibility and leadership in diverse environments. Skilled in leading teams, delivering excellent customer service, and handling high-pressure situations with ease. I combine hands-on service expertise with leadership experience to keep operations running smoothly and guests satisfied. I possess the desire for continuous education and development. In addition to my degree and work experience, I am currently studying to pass my CAPM exam. I look forward to incorporating my studies into my work . I am excited to bring my energy and work ethic to a dynamic team.
Overview
9
9
years of professional experience
Work History
Office Manager
RCI Services
Sulphur, Louisiana
04.2023 - Current
- Coordinated meetings, conferences, travel arrangements and department activities.
- Assisted in developing budgets for departmental expenses.
- Processed payroll accurately ensuring all employees were paid on time.
- Safe counts
- Data entry, validating casino vouches, and sending hourly numbers
- Supervised staff members, organized schedules and delegated tasks.
- Ensured compliance with applicable laws regarding employment practices.
- Oversaw inventory management and supplies procurement processes.
- Implemented office policies to streamline operational procedures effectively.
- Assisted in budget management by tracking expenses and invoices.
- Facilitated communication between departments to support project coordination.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Bar Manager
Buffalo Wild Wings
Lake Charles, Louisiana
11.2021 - 04.2023
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Assisted in developing menus featuring seasonal ingredients from local suppliers.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Assisted in setting up the bar for service shift.
- Implemented strategies designed to increase revenue through upselling techniques.
- Coordinated with chefs on food pairings for cocktails or beer selections.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
Bartender
Lauberge Casino
Lake Charles
01.2017 - 10.2021
- Attended regular training sessions to stay updated on new products or trends.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Developed good working relationships with fellow employees through effective communication.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Stocked ice bins and coolers as needed throughout shift.
- Provided drink suggestions to customers based on their preferences.
Education
Associate of Science - Hospitality Administration And Management
Sowela Technical Community College
Lake Charles, LA12-2023
Certificate of Completion - Mixology
ABC Bartending
Baton Rouge, LA08-2018
Skills
- Policy Development
- Expense Reporting
- Compliance Monitoring
- Employee Supervision
- Menu Memorization
- Suggestive Selling
- Basic accounting
- Food Service
- Beverage Preparation
- Customer service expertise
- Proficient in mixology
- Handling Difficult Customers
- Responsible Alcohol Service
- Anticipating guest
- Courteous
- Data entry
- Inventory management
- Customer service
- Conflict resolution
- Team building
- Effective communication
- Time management
- Scheduling
- Problem solving
- Community building
Timeline
Office Manager
RCI Services
04.2023 - Current
Bar Manager
Buffalo Wild Wings
11.2021 - 04.2023
Bartender
Lauberge Casino
01.2017 - 10.2021
Associate of Science - Hospitality Administration And Management
Sowela Technical Community College
Certificate of Completion - Mixology
ABC Bartending