Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Dwyer

Pensacola,FL

Summary

Skilled Team Leader with experience in supervising, training, and motivating teams. Strengths include project management, conflict resolution, and effective communication skills. Have contributed to past roles by improving team performance and enhancing workflow efficiency.

Overview

13
13
years of professional experience

Work History

Team Leader

Medical Licensure Group
Pensacola, FL
03.2023 - Current
  • Established clear expectations for employees, providing guidance when needed.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Updated and maintained company's internal databases regularly.

Medical Licensing Specialist

Medical Licensure Group
Pensacola, FL
08.2020 - 03.2023
  • Reviewed and verified licensing applications for accuracy and completeness.
  • Coordinated with external vendors to obtain necessary documentation for license applications.
  • Provided support to customers during the application process for professional licenses.

Store Manager

Gents Formal Wear
Pensacola, FL
06.2012 - 08.2020
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Education

Associate of Arts - Social Work

Pensacola State College
Pensacola, FL
05-2016

Some College (No Degree) - Accounting

The University of West Florida
Pensacola, FL

Skills

  • Customer service
  • Employee training
  • Database maintenance
  • Time management
  • Coaching and mentoring
  • Documentation and reporting
  • Attention to detail

Timeline

Team Leader

Medical Licensure Group
03.2023 - Current

Medical Licensing Specialist

Medical Licensure Group
08.2020 - 03.2023

Store Manager

Gents Formal Wear
06.2012 - 08.2020

Associate of Arts - Social Work

Pensacola State College

Some College (No Degree) - Accounting

The University of West Florida

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