Mary Dyer
Zolfo Springs,FL
Summary
Proven Customer Service Representative with a track record of enhancing first-call resolution rates at Cross Country/Agero/Results. Demonstrates exceptional problem-solving abilities and active listening skills, ensuring data security and customer satisfaction. Streamlined customer communication, contributing significantly to team success through professionalism and critical thinking.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Cross Country/Agero/Results
05.2001 - 07.2023
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Improved first-call resolution rates by efficiently managing customer issues and complaints.
- Upheld data security standards while documenting customer interactions within the company''s CRM system, ensuring accuracy and confidentiality.
- Maintained high levels of professionalism by adhering to company policies and guidelines when interacting with customers.
- Displayed a positive attitude and excellent problem-solving skills, which contributed to the overall success of the customer service team.
- Streamlined communication with customers by providing accurate information regarding products and services.
Education
High School Diploma -
South Florida State College
Avon Park, FLSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Problem Resolution
Timeline
Customer Service Representative
Cross Country/Agero/Results
05.2001 - 07.2023
High School Diploma -
South Florida State College