Mary Dynella Wilson
Palatka,Florida
Overview
15
15
years of professional experience
Work History
Switchboard Operator
Braille and Talking Books Library
Daytona Beach
03.2018 - 06.2018
- Successfully managed high volume call traffic for a busy customer service department
- Provided excellent customer service to all customers on the phone
- Recorded customer messages, inquiries, and complaints accurately
- Demonstrated exceptional phone etiquette and problem-solving skills.
PBX Operator
Hilton Daytona Beach Oceanfront Resort
Daytona Beach
04.2008 - 08.2010
- Provide callers with general information and assistance
- Update records and files of customer inquiries
- Switchboard operation using multiple lines
- Responsible for all incoming calls within the facility.
Intern
Holiday Inn Express and Suites
Cheektowaga, NY
04.2007 - 07.2007
- Handled various administrative and guest duties
- Managed information and profiles of staff and patients in computer system
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Create customer loyalty, promoted repeat customers and improved sales.
Secretary (Work Experience)
Rehabilitation Center for the Blind and Visually Impaired
Daytona Beach, FL
08.2003 - 03.2004
- Respond to customer requests and provide excellent customer service
- Contributed to team collaboration to communicate targets and improve target strategies
- Communicated with internal and external customers regarding any requested information
- Cross trained to work on in variety departments.
Education
Certificate of Completion -
The National Statler Center for Careers in Hospitality Service
Buffalo, NY01.2007
Certificate in Computers, MS Office -
Rehab Center for the Blind and Visually Impaired
Daytona, FL01.2005
GED -
Palatka High School
Palatka, FL01.2004
Skills
- Working knowledge of Windows XP
- Internet Explorer
- MS Word
- Excel
- Outlook
- PowerPoint
- Print Shop
Timeline
Switchboard Operator
Braille and Talking Books Library
03.2018 - 06.2018
PBX Operator
Hilton Daytona Beach Oceanfront Resort
04.2008 - 08.2010
Intern
Holiday Inn Express and Suites
04.2007 - 07.2007
Secretary (Work Experience)
Rehabilitation Center for the Blind and Visually Impaired
08.2003 - 03.2004
Certificate of Completion -
The National Statler Center for Careers in Hospitality Service
Certificate in Computers, MS Office -
Rehab Center for the Blind and Visually Impaired
GED -
Palatka High School