Marlene Nunnaley
Whittier,USA
Summary
Dynamic professional with extensive experience as a Switchboard Operator at AdventHealth Hendersonville, excelling in customer service and problem-solving. Proven ability to manage multi-line phone systems and ensure seamless communication. Recognized for strong interpersonal skills and adeptness in Microsoft Office, contributing to efficient office operations and enhanced patient experiences.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Switchboard Operator
AdventHealth Hendersonville
Hendersonville, NC
03.2024 - Current
- Answer incoming calls, assist with code calls, transfer calls to appropriate Doctor on call.
Switchboard Operator
Care Partners
Asheville, NC
12.2015 - 03.2024
- Managed incoming calls, ensuring proper transfer to relevant departments. Welcomed visitors and guided them to patients' rooms as needed.
Real Estate Sales
Asheville, NC
01.2000 - 12.2015
- Negotiated property sales agreements, facilitating successful transactions between buyers and sellers.
Administrative Work
Biltmore Farms
01.1988 - 12.2000
- Bookkeeping services, receptionist, planned employee activities, and was promoted to Office Manager.
Order Consultant, Customer Service, Trainer
J. Crew
Asheville, NC
01.1993 - 01.1997
- Order Consultant, Customer Service Representative, Trainer.
Education
High School Diploma -
Blue Ridge Community College
Skills
- Problem solving
- Customer service
- Interpersonal skills
- Self-starter
- Task prioritization
- Independent work
- Verbal communication
- Written communication
- Team player
- Computer skills
- Phone etiquette
- Microsoft Word
- HIPAA
- Medical office experience
- Microsoft Excel
- Microsoft Outlook
- Sales
- Clerical experience
- Typing
- Multi-line phone systems
- Fundraising
- Data entry
- Microsoft Office
- Windows
- Front desk
Certification
Driver's License, NC, 08/02/25, 08/02/30
Real Estate License Expired in 2024
Timeline
Switchboard Operator
AdventHealth Hendersonville
03.2024 - Current
Switchboard Operator
Care Partners
12.2015 - 03.2024
Real Estate Sales
01.2000 - 12.2015
Order Consultant, Customer Service, Trainer
J. Crew
01.1993 - 01.1997
Administrative Work
Biltmore Farms
01.1988 - 12.2000
High School Diploma -
Blue Ridge Community College