Matthew DiFuccia
Bronx
Summary
Resourceful Switchboard Operator known for high productivity and efficient task completion. Skilled in rapid call handling, accurate information dissemination, and effective communication management. Excel in active listening, problem-solving, handling emergency situations for the Hospital, and interpersonal skills, ensuring smooth operation and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Switchboard Operator
Montefiore New Rochelle Hospital
New Rochelle
04.2024 - Current
- Provided customer service support by responding to inquiries, complaints and requests for information.
- Monitored and recorded all codes during emergencies while completing them in a timely and efficient manner
- Handled incoming and outgoing calls according to standard operating procedures.
- Utilized paging technology within organization to connect quickly with key people.
- Routed emergency calls to the appropriate department or personnel.
- Addressed customer concerns professionally in order to provide satisfactory solutions.
- Alerted staff of emergency information and general announcements using PA system.
- Interact with patients over the telephone to ensure patient satisfaction both in the main hospital and at Schaffer Extended Care Center
Deli Cook
G&R Deli
Bronx
08.2019 - Current
- Assists head chef with prepping food ingredients
- Works with owners to prepare appropriate amount of food for the following work day
- Assists with various other tasks that management deems necessary
Courier
DoorDash/Postmates
Bronxville
11.2019 - 04.2024
- Make deliveries and pick-ups of items as requested.
- Establish excellent relationships at all delivery pickup points.
- Delivered items to residential addresses within specified time frames.
Seasonal Sales Associate
Target
White Plains
09.2023 - 12.2023
- Assisted Customers at self checkout and on registers
- Assisted customers at the return desk
- Assisted customers and management in a flexible manner in order to meet and exceed company needs and expectations
- Management awarded me with employee of the month for getting the most number of positive surveys from guests among the entire team
Cashier and Salesperson
MOM's Organic Market
Dobbs Ferry
03.2022 - 07.2022
- As an ER Team leader (Environmental Restoration) I help organize and partake in events and environmental cleanups that the company sponsors.
- Provides excellent customer service and leads with passion for people. I received an email from the CEO that a customer sent thanking me for outstanding service
- Performs a variety of tasks throughout the store: Cashiering, cleaning, stocking and a variety of miscellaneous tasks management might assign
Garden Shop Assistant - Seasonal
Stew Leonard's
Yonkers
10.2021 - 12.2021
- Has responsibilities as a company driver to pick up and drop off items to different store locations and obtain supplies per manager's request
- Refilling and authorizing purchases of propane tanks for customers while following strict safety guidelines
- Re-stocking the Garden Shop as directed by managers/ maintaining cleanliness of area
- Helping Bakery Department upon request by preparing food items to be baked and packaging/labeling food to be sold
Waiter/Assistant Manager
Enzo's Restaurant
Bronx
12.2014 - 06.2020
- Take orders from customers.
- Deliver food/beverage to customers in timely manner.
- Communicate with kitchen staff directly.
- Assist management whenever necessary.
- Excellent communication skills.
- Ability to work cohesively with colleagues as part of a team.
Intern
Morningside Nursing & Rehabilitation Center
Bronx
06.2016 - 07.2016
- Scanned/Faxed documents for the finance office.
- Sorted mail/Filing.
- Delivered patients to management.
- Answered telephone calls.
- Assisted staff upon request.
Legal Intern
Joseph A Romano PC
Bronx
07.2015 - 09.2015
- Data Entry
- Scanned documents
- Provided general help to manager upon request
Education
Associate - Liberal Arts
Westchester Community College
Valhalla, NYSkills
- Driving
- Courier
- Delivery Driver Experience
- Restaurant Management
- Customer service
- Emergency response
- Call routing
- Phone etiquette
- Team collaboration
- Problem solving
- Calm demeanor
- Empathy and patience
- Recordkeeping
Additional Information
My goal is to go above and beyond what is expected; to succeed in delivering results and along the way gain knowledge and experience while being a vital asset to the success of the company.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Switchboard Operator
Montefiore New Rochelle Hospital
04.2024 - Current
Seasonal Sales Associate
Target
09.2023 - 12.2023
Cashier and Salesperson
MOM's Organic Market
03.2022 - 07.2022
Garden Shop Assistant - Seasonal
Stew Leonard's
10.2021 - 12.2021
Courier
DoorDash/Postmates
11.2019 - 04.2024
Deli Cook
G&R Deli
08.2019 - Current
Intern
Morningside Nursing & Rehabilitation Center
06.2016 - 07.2016
Legal Intern
Joseph A Romano PC
07.2015 - 09.2015
Waiter/Assistant Manager
Enzo's Restaurant
12.2014 - 06.2020
Associate - Liberal Arts
Westchester Community College