Mary Eddy
New York,NY
Summary
Results-oriented Sales and Marketing professional with over 8 years of experience in sales management, customer experience, and social media marketing. Proven track record of exceeding sales targets, enhancing customer satisfaction, and driving business growth through strategic initiatives and innovative marketing campaigns. Adept at utilizing CRM platforms to streamline operations and foster client relationships.
Overview
9
9
years of professional experience
Work History
Social Media Content Creator
Brilliant Earth
2023.01 - Current
- Participated in brainstorming sessions to generate creative ideas for campaigns.
- Create/revise content, as needed to ensure that new knowledge is accurate and accessible.
- Created engaging content for various social media platforms.
- Analyzed performance metrics and adjusted strategies accordingly.
Senior Sales Representative
Brilliant Earth
2021.07 - Current
- Developed and implemented sales strategies, resulting in a 250K increase in monthly revenue.
- Maintained and expanded client relationships, generating new business leads.
- Utilized CRM platforms (NetSuite, Salesforce) to track interactions and progress.
- Managed a high volume of incoming sales leads, consistently achieving individual and team revenue targets.
- Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
- Reached out to prospective leads through cold calling, applying variety of established selling methods.
- Mentored sales representatives, improving overall team performance and productivity.
Customer Experience Manager
The Body Shop
2015.10 - 2021.04
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Implemented process improvements, enhancing customer experience and streamlining operations.
- Developed communication strategies to educate clients about skincare routines and product quality.
- Created and edited digital content for social media, driving awareness of in-store events.
- Provide hands-on support to both clients and the team.
- Built and maintained client relationships, focusing on personalized beauty services and exceptional client experiences.
Education
Bachelor of Arts - Marketing/Business
Buffalo State University
Buffalo, New York05.2019
Skills
- Communication
- Strategic Thinking
- Account Management
- Organization Skills
- Customer Success
- Problem Solving
- Time Management
- Sales
- Expert in CRM platforms
- Client Engagement
- Project Management
- Team Leadership
Timeline
Social Media Content Creator
Brilliant Earth
2023.01 - Current
Senior Sales Representative
Brilliant Earth
2021.07 - Current
Customer Experience Manager
The Body Shop
2015.10 - 2021.04
Bachelor of Arts - Marketing/Business
Buffalo State University
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