Swe Zin Tun
Ridgefield Park,New Jersey
Summary
Challenge-driven and adaptable individual, equipped with solid experience in operations management, team leadership, and client support; combined with proven skills in driving best practices to uphold high standards of quality within the organization. Armed with excellent collaboration and leadership aptitudes as demonstrated in working with cross-functional teams and departments and fostering strategic partnerships while maintaining professionalism. Proficient with Microsoft Office Suite and NetSuite ERP system.
Overview
7
7
years of professional experience
Work History
Repair Specialist
BRILLIANT EARTH
Secaucus, NJ
09.2022 - Current
- Contribute to team capacity planning, which includes strategizing and managing team capacity levels and proactively resolving issues encountered
- Establish working relationships with the vendor management team to properly communicate escalations and trends, and thus to improve the overall product quality and customer experience
- Examine and promptly attend to customer requests, in cooperation with the Customer Care Team
- Recognize trends in product quality issues, escalate issues to the upper management following best practices, as well as help in deriving the best course of action to resolve the issues
- Examine and repair customer's jewelry while exhibiting expertise in gems, diamonds, metals, and jewelry manufacturing, and compliance with Brilliant Earth quality standards
- Utilize NetSuite ERP system in documenting inspection results and provide repair options and costs
Operation Associate
BRILLIANT EARTH
Secaucus, NJ
11.2021 - 09.2022
- Implemented quality assurance best practices to maintain adherence of inventory and finished products to high-quality standards
- Handled and kept track of customer diamond orders, while guaranteeing accuracy and timely arrival
- Delivered shipments for the showroom and e-commerce orders on time to meet daily processing timelines
- Partnered with operations managers to oversee daily business functions while performing other assigned tasks
- Promoted cross-functional collaboration with other teams regarding customer timelines and to achieve desirable outcomes for deliverables
Assistant Store Manager
DUANE READE PHARMACY & RETAIL
New York, NY
07.2019 - 11.2020
- Handled all administrative duties, including schedule coordination, payroll administration, and employee training facilitation to achieve operational efficiency and overall team growth
- Applied strategic customer service practices to address client questions and complaints, identify emerging consumer needs, and fulfill company expectations for customer satisfaction and retention
- Employed interpersonal and leadership skills to establish open and professional relationships with team members, thus cultivating a culture of effective conflict resolution, encouraging professional development, and championing team success
- Spearheaded the sales floor and evaluated financial data to record consumer traffic, daily revenue, and inventory numbers, enabling effective budget and product management that fulfilled customer needs
Shift Leader
DUANE READE PHARMACY & RETAIL
New York, NY
05.2018 - 07.2019
- Applied interpersonal and leadership skills to establish open and professional relationships with team members, creating a culture of effective conflict resolution, professional development, and team success
- Showcased workflow management tactics by delegating daily tasks to employees, monitoring productivity, and reducing the timeline for goal completion, increasing team performance to optimal standards
- Managed bookkeeping of register drawers, safe counts, bank statements and deposits, and armored car cash pick up to track daily financials and mitigate the risk of profit loss or miscalculation
Education
Bachelor of Science - Public Administration
John Jay College of Criminal Justice
New York, NYBachelor of Science - Economic Statistics
Yangon Institute of Economics
Yangon, Myanmar (Burma)Skills
- Inventory Management
- Continuous Process Improvement
- Shipping and Receiving Coordination
- Conflict resolution
- Staff management
- Product Management
- Vendor Management
- Quality Assurance
- Multitasking Abilities
- Problem-solving aptitude
- Customer Service
- Detail orientation
Qualifications Summary
Challenge-driven and adaptable individual, equipped with solid experience in operations management, team leadership, and client support; combined with proven skills in driving best practices to uphold high standards of quality within the organization. Armed with excellent collaboration and leadership aptitudes as demonstrated in working with cross-functional teams and departments and fostering strategic partnerships while maintaining professionalism. Proficient with Microsoft Office Suite and NetSuite ERP system.
Languages
Burmese
Native/ Bilingual
Timeline
Repair Specialist
BRILLIANT EARTH
09.2022 - Current
Operation Associate
BRILLIANT EARTH
11.2021 - 09.2022
Assistant Store Manager
DUANE READE PHARMACY & RETAIL
07.2019 - 11.2020
Shift Leader
DUANE READE PHARMACY & RETAIL
05.2018 - 07.2019
Bachelor of Science - Public Administration
John Jay College of Criminal Justice
Bachelor of Science - Economic Statistics
Yangon Institute of Economics
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