Mary Edwards
Pennsauken ,NJ
Summary
Business-minded Financial Counselor known for successfully managing high level of patient accounts. Determined employee with over 30 years of experience. Specializes in patient customer service, medical billing, accounts receivable and revenue analysis. Solid interpersonal skills with the ability to contribute as a team player and interface with professionals on all levels. Remains calm and poised in all types of situations.
Overview
9
9
years of professional experience
Work History
Financial Counselor
University Of Pennsylvania Health System
01.2015 - Current
- Prepare deposits daily for three out-patients Hematology-Oncology sites
- Provided personal financial counseling for patient with outstanding balance.
- Managed over 30 incoming/outgoing patient calls per day.
- Stayed up-to-date on insurances and financial policy
- Maintain financial spreadsheets, identifying , analyze and research systemic issues that cause aged receivables and make recommendations for resolution.
- Secured insurance referrals and prior au for office visits and ancillary services. .
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
- Documented details regarding contact with patients, providers and other individuals in system.
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
- Identified healthcare resources and programs for patients unable to meet financial obligations.
- Responsible for maintaining several billing reports, missing charges, co-signature report, referral report, .
- Worked directly with patient to provide financial counseling and education while maintaining excellent customer services.
- Liaised between patient, doctor and insurance provider to smooth claims processes.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Provide expertise regarding eligibility and enrollment for all Medicare Advantage and Prescription Drug Plans
- Support senior analysts in revenue reporting and data gathering.
- Subject matter expert of accounts receivable process and root cause analysis.
- Contribute to process restructuring and flow of accounting processes.
- Provide training for new employees on deposit process.
- Service as lead in absence of management.
- Documented details regarding contact with patients, providers and other individuals in system
Education
High School Diploma -
Penns Grove High School
Carneys Point, NJ06.1986
Skills
- Patient Counseling
- EMR Systems (PENNCHART)
- Customer Inquiries
- Monthly Financial Statements
- Patient Correspondence
- Patient Registration
- Telephone Etiquette
- Verifying Eligibility
- Reporting
- Customer Account Review
Timeline
Financial Counselor
University Of Pennsylvania Health System
01.2015 - Current
High School Diploma -
Penns Grove High School