Mary Edwards

Providing unparalleled guest experiences to new and valued members of the casino's player's club and loyalty programs. Led my team in customer service excellence, implementing marketing programs and addressing customer questions, concerns, and complaints. Creating a welcoming and friendly first point of contact for new and returning guests. Interfaced with supervisors, management, and other casino departments as required to provide superior customer service.

• Managed day-to-day business operations.
• Designed and implemented jewelry classes and education curriculum
• Designed and implemented special events and parties
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
• Organized and attended trade shows and special events to showcase products, network with other businesses, and attract new customers.
• Interacted well with customers to build connections and nurture relationships.
• Provided outstanding service to all individuals, promoting effective and lasting business relationships.

• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Developed and executed extensive marketing and packaging materials to create interest and attract new customers.
• Interacted and educated customers to build connections and nurture relationships.
• Handled both valued and problematic customers and clients and maintained excellent customer service.
• Managed all day-to-day business operations.

• Set up product shots and selected props, styling, and lighting.
• Created visually dynamic images using advanced composition techniques that effectively showcased products.
• Handled lighting, composition and photo styling.
• Produced multiple views of each product.