Lacey Hunner
Dana Point,CA
Summary
Recent graduate with a Bachelor's degree in Business Administration, showcasing strong organizational and writing skills. Proficient in Microsoft Office Suite and Google Docs, with proven computer literacy and effective communication abilities. Experienced in delivering exceptional customer service and enhancing operational processes through collaboration. Seeking to leverage skills in an office assistant or business administration role.
Overview
3
3
years of professional experience
Work History
Pool Attendant and Club 19 Host
Waldorf Astoria Monarch Beach Resort & Club
Dana Point
06.2023 - 08.2024
- Communicated with guests using strong, proper verbiage.
- Focused on assisting and welcoming guests while fulfilling concierge duties.
- Provided 5-star service to guests at the pool, restaurant, and throughout the property.
- Upheld company standards by promoting leadership, anticipating guest needs, and delivering exceptional service.
Pool Attendant and Server Assistant
Montage International
Laguna Beach
11.2021 - 08.2022
- Welcomed and accommodated hotel and local guests.
- Assisted and communicated with servers by completing tasks, and delivered them to guests promptly and politely.
- Provided 5-star service to guests at the pool, restaurant, and throughout the property
- Uphold company standards by promoting leadership, and exceptional service.
High School Assistant Swim Coach
Capistrano Unified School District
Dana Point
01.2022 - 05.2022
- Conferenced and reviewed individual performances for more than 20 junior varsity swimmers.
- Provided individualized instruction to swimmers, focusing on technique improvement, and performance enhancement.
- Promoted team camaraderie using a variety of motivational strategies.
- Supported the head coach in administrative tasks, such as scheduling practice times and organizing team meetings.
Hostess
Avila's El Ranchito
Laguna Beach
06.2021 - 10.2021
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere.
- Maintained cleanliness and organization at the hostess station, ensuring a visually appealing entrance for guests.
- Worked effectively with the team by communicating with management and service staff.
- Managed reservations and expedited mobile transactions in a timely manner.
Education
Bachelor of Science - Business Administration, focused in Sports Business
Oregon State University
Corvallis, OR06.2025
Some College (No Degree) - Mission Viejo, CA
Saddleback College
Mission Viejo, CA06-2022
Skills
- Customer service and support
- Team leadership
- Time management
- Communication skills
- Guest relations
- Interpersonal skills
- Organizational development
- Concierge services
Awards
- Oregon State University Honor Roll: Fall 2024, Winter 2025, Spring 2025
- Dean's List, Saddleback College: Fall 2021 - Spring 2022
- CPR, First Aid, and AED Certification: 12/01/22, 12/31/23
Clubs/ Organizations
- Delta Gamma National Fraternity (Beta Upsilon Chapter): 09/01/22, 06/30/25
- Director of Social Relations/ Chapter Archives: 12/01/23, 01/31/25
- Developed and maintained positive relationships with all Greek organizations and campus groups by organizing and developing custom thank you initiatives.
- Represented Delta Gamma by collaborating with other chapters, ensuring constant communication and goodwill between organizations.
- Sports Business Club (Oregon State University): 01/01/23, 06/30/25
- American Red Cross: 11/01/21, 06/30/25
- DHHS Swim Team, Water Polo Team: 12/01/17, 06/30/21
Timeline
Pool Attendant and Club 19 Host
Waldorf Astoria Monarch Beach Resort & Club
06.2023 - 08.2024
High School Assistant Swim Coach
Capistrano Unified School District
01.2022 - 05.2022
Pool Attendant and Server Assistant
Montage International
11.2021 - 08.2022
Hostess
Avila's El Ranchito
06.2021 - 10.2021
Bachelor of Science - Business Administration, focused in Sports Business
Oregon State University
Some College (No Degree) - Mission Viejo, CA
Saddleback College