MARY E. OFAGBOMUM
Mansfield,TX
Summary
Results-driven Project Manager with 5+ years’ experience delivering SaaS/PaaS and IT implementations for fast-growing technology companies. Expert in Agile methodologies, Jira, Smartsheet, and Confluence, leading cross-functional teams to deliver complex projects on time, within budget, and with high customer adoption. Skilled in building strong client relationships and aligning technology solutions with business goals.
Overview
6
6
years of professional experience
5
5
Certifications
Work History
IT Project Manager/ Implementation Project Manager
Celerant Technology
2022.04 - Current
- Successfully led Agile implementation of Celerant Technologies POS system for a multi-million U.S. firearm retail client with 15 stores, coordinating cross-functional teams (technical, data conversion, operations), facilitating stand-ups, delivering staff training, and providing continuous stakeholder updates; achieved phased go-live of the first 10 stores within 6 months, meeting all key project milestones.
- Lead end-to-end implementation of retail SaaS and POS software solutions for multi-location clients, managing full project lifecycle from discovery through go-live and hypercare support.
- Manage concurrent client implementations ranging from single-store deployments to complex enterprise rollouts, balancing scope, budget, and schedule across multiple workstreams.
- Drove project kickoff sessions to define scope, business requirements, technical integrations, timelines, and success criteria, aligning client stakeholders with internal delivery teams.
- Develop comprehensive project plans including data migration strategy, system configuration, third-party integrations, testing cycles, and training schedules.
- Partner with cross-functional teams including Development, QA, Infrastructure, Support, and Product to coordinate configuration, customization, API integrations, and defect resolution.
- Oversaw data migration efforts, validating product catalogs, customer records, pricing structures, and transactional data for accurate system conversion.
- Facilitated Agile ceremonies and tracked sprint progress, risks, dependencies, and deliverables in Jira and other PM tools.
- Led client-facing status meetings, executive updates, and stakeholder communications to provide transparent reporting on milestones, risks, and mitigation strategies.
- Coordinate UAT cycles with client teams, document defects, prioritize backlog items, and ensure resolution prior to production deployment.
- Manage go-live readiness activities including infrastructure validation, hardware configuration, payment processor integration, user provisioning, and rollback planning.
- Implemented structured RAID log governance to identify risks, escalate issues, and mitigate project delays.
- Consistently deliver projects within contractual timelines while maintaining high customer satisfaction and retention.
IT Project Manager / Scrum Master
Comcast Xfinity Business Centre
2021.06 - 2022.03
- Managed end-to-end project lifecycle from intake and requirements gathering through deployment and post-implementation support, ensuring alignment with business and technical stakeholders.
- Delivered projects on schedule and within budget while increasing stakeholder satisfaction through structured communication and transparent reporting.
- Led concurrent enterprise IT initiatives including system implementations, software deployments, and infrastructure upgrades supporting business-critical telecom services.
- Facilitated Agile ceremonies including sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives to drive predictable delivery and continuous improvement.
- Partnered with cross-functional teams including Network Engineering, Security, Infrastructure, Application Development, and external vendors to deliver scalable, high-availability solutions.
- Supported cloud and network transformation initiatives, ensuring minimal service disruption and adherence to change management protocols.
- Coordinated UAT and production cutovers, aligning technical teams and business stakeholders to ensure seamless go-live execution.
IT Project Manager
Resource Energy Ltd
2019.12 - 2021.05
- Delivered 20+ Agile IT and digital transformation projects supporting solar hybrid and renewable energy platforms, achieving 95% on-time delivery across releases.
- Managed Agile delivery of a renewable energy market analytics dashboard (4-month timeline), collaborating with data engineers and Product Owners; enabled executive decision-making that increased qualified project leads by 25%.
- Led implementation of a Power-as-a-Service (PaaS) client onboarding platform (6-month project), facilitating Scrum ceremonies and managing a 30+ item backlog; reduced onboarding cycle time by 40% and improved deployment efficiency for 50+ commercial clients.
- Coordinated development of solar hybrid installation tracking system (5-month project), integrating CRM and field operations data to improve installation schedule accuracy by 30% and enhance cross-team visibility.
- Facilitated sprint planning, daily stand-ups, reviews, and retrospectives, achieving 20% increase in team velocity over two program increments.
- Identified and removed sprint impediments to proactively mitigate risks impacting scope, timeline, and quality.
- Utilized Jira and Confluence to manage epics, user stories, KPIs, burndown charts, and executive reporting dashboards.
Education
Bachelor of Arts - Political Science
UNIVERSITY OF CALABAR
CROSS RIVER, NG2018-02
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Skills
- Project management support
- Agile methodologies
- Scrum framework knowledge
- Jira and Confluence usage
- Client onboarding processes
- Risk management
- Documentation management
- Resource management
- User acceptance testing coordination
- Team coordination and collaboration
- Client communication
- Training and stakeholder updates
- Customer satisfaction
- Microsoft Office Suite expertise
- CRM systems experience
- Smartsheet utilization
- Avaya proficiency
Certification
PMP (Project Management Professional) – Project Management Institute
Knowledge And Skills
Client onboarding, Documentation, Project scheduling, Reporting, Risk management, Change management, Cross-functional teamwork, Resource management, Tasks prioritization, Escalation, Relationship building, Training, Stakeholder updates, Customer satisfaction, Meeting facilitation, Expectations management, Agile, Microsoft Office Suite, Avaya, Scrum, Jira, Confluence, CRM systems, Smartsheet
Timeline
IT Project Manager/ Implementation Project Manager
Celerant Technology
2022.04 - Current
IT Project Manager / Scrum Master
Comcast Xfinity Business Centre
2021.06 - 2022.03
IT Project Manager
Resource Energy Ltd
2019.12 - 2021.05
Bachelor of Arts - Political Science
UNIVERSITY OF CALABAR