MARY E SANDERS

Resolved customer billing inquiries and payment processing issues, enhancing customer satisfaction. Facilitated smooth transitions for customers starting, stopping, or transferring electric service, streamlining service operations. Coordinated service repair and maintenance requests, ensuring timely field responses. Delivered effective web support for online account management and troubleshooting, improving customer engagement. Managed outage and emergency calls, achieving prompt resolution of critical issues.

• Daily care of animals in the shelter.
• Cleaned and disinfected dog kennels and cat cages to maintain healthy living conditions for shelter animals.
• Transport animals to vet appointments.
• Organized and planned spay and neuter days for shelter and public animals to promote responsible pet ownership and reduce overpopulation.
• Ensured animals received required medical treatments promptly.
• Receive calls after hours from the safety center or local police department to help handle any animal concerns or safety.
• Developed enrichment programs to enhance animal behavior and socialization skills.
• Supervised daily care routines for animals, ensuring health and well-being.
• Coordinated adoptions, matching animals with suitable families effectively.

• Resolved customer complaints and escalated critical issues to ensure timely remediation.
• Assisted customers with making payments
• Uphold quality control policies to enhance customer satisfaction and maintain service standards.
• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
• Answered incoming telephone calls to provide store, products, and services information.
• Balanced daily cash deposits and bank vault inventory with zero error rate.
• Organized and tidied work area daily to ensure a clean environment. and kept cash drawer organized.
• Validated daily cash drawer totals by counting at shift start and end. at start and end of shifts to validate daily records and uphold accounting accuracy.

• Processed cash transactions and balanced cash drawers. Assisted with loan payments and issued cashier's checks.
• Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
• Created a welcoming environment at teller windows by keeping areas clean and well-stocked.
• Assisted tellers with daily activities such as check approval, adding checks, locating errors and resolving member related questions.
• Performed regular audits of teller activities maintaining signed records.
• Supported tellers with daily operations, including check approvals, error resolution, and member inquiries to streamline workflow.
• Kept teller window areas clean, organized and fully stocked.

• Bathed approximately 5 animals per 5 hour shift.
• Refilled shampoo bottles, sanitized clippers, combs, and brushes, and organized clean towels at each station to ensure readiness for next shift.
• Cleaned and disinfected kennels and common areas to maintain a healthy environment for animals and prevent illness outbreaks.
• Bathed 5 animals per 5 hour shift, ensuring each received proper grooming for optimal coat health.

• Groomed, washed, and trimmed animals to promote optimal coat health.
• Supported grooming staff with nail clipping, blow-drying, and combing during peak periods to ensure efficient workflow.
• Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
• Laundered soiled animal bedding immediately to reduce infection using appropriate chemicals.
• Cleaned and disinfected kennels and common areas to reduce the spread of illness from infected animals.