Mary Estrada
Eyota,MN
Summary
Ambitious Enrollment Specialist with exemplary listening and communication skills. Adept at planning, organizing and facilitating enrollment process. Dedicated to keeping customers happy and maximizing employee participation. Meticulous Enrollment Specialist with a comprehensive background in MNSURE. Exceptional abilities in accurate recordkeeping and maintaining customer confidentiality. Outstanding evaluation, billing and accounting expertise. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Outreach and Enrollment Specialist
Community Health Service Inc
09.2019 - Current
- Provided enrollment assistance (including but not limited to completing insurance applications, gathering required documentation and troubleshooting the enrollment process) for uninsured children and adults to access subsidized, low-cost and free health insurance programs through the health insurance marketplace, Medicaid, and Children's Health Insurance Program (CHIP).
- Provided structured patient education, on health coverage, engage in follow-up conversations and offer renewal assistance for enrolled individuals.
- Distributed outreach materials to patients, clients, community members, partner organizations and business to build coverage option awareness.
- Developed,discover and attend community events in order to promote coverage options and the mission and services of the organization.
- Collaborated with various local organizations to build awareness of coverage options, spur enrollment and build referral linkages.
- Developed and assisted in the presentation at staff training sessions; arrange and coordinates community group meetings and support group sessions.
- Attended and successfully complete all required training programs; participate in ongoing conference calls, webinars, and other professional development opportunities.
- Accurately provided required reporting to track goal achievement and client satisfaction.
- Assisted in the development and implementation of organizational outreach and enrollment initiatives.
- Perform other duties essential to the position and program
Mobile Outreach Coordinator
Community Health Service Inc.
02.2023 - 02.2024
- Increased education and awareness of [Product or Service] through [Type] programs and delivering evidenced-informed strategies.
- Provided leadership, guidance and support to staff members.
- Collaborated with community members to develop and implement service initiatives.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Developed partnerships with relevant stakeholders, strengthening the organization''s presence in the community.
- Improved access to resources for underprivileged communities by connecting them with essential services offered by partner agencies.
Case Aide
Olmsted County
03.2007 - 07.2015
- Enhanced client experience by providing comprehensive case management support services.
- Streamlined documentation processes for improved efficiency and accuracy in case recording.
- Collaborated with multidisciplinary teams to develop individualized service plans for clients.
- Assisted case managers with coordinating necessary resources, resulting in timely service provision.
- Maintained up-to-date client records, ensuring accurate and timely reporting of progress and outcomes.
- Participated in staff meetings to review cases, share updates, and discuss strategies for successful outcomes.
- Served as a liaison between clients and community resources, facilitating access to essential services.
- Managed caseload efficiently through time-management skills and task prioritization techniques.
- Maintained strict confidentiality regarding sensitive client information in accordance with agency policies and legal requirements.
- Provided support to social service clients in navigating available resources.
Education
No Degree - Community Health Worker
Northwest Community College of Bemidjii
Bemidji, MN05.2023
Associate of Arts - Credit And Finance
St Cloud Technical College
Saint Cloud, MN06.1992
High School Diploma -
Crystal City High School
Crystal City, TX05.1980
Skills
- Billing Inquiries
- Insurance Coverage Verification
- Provider Relations
- Interpersonal Relations
- Customer follow-up
- Applicant screening
- Health insurance
- Client Advocacy
- Administrative Functions
- Data Entry
- Client needs analysis
- Mathematics skills
- Reporting and Analytics
- Strong Organization
- Client Interviews
Languages
Spanish
Full Professional
Timeline
Mobile Outreach Coordinator
Community Health Service Inc.
02.2023 - 02.2024
Outreach and Enrollment Specialist
Community Health Service Inc
09.2019 - Current
Case Aide
Olmsted County
03.2007 - 07.2015
No Degree - Community Health Worker
Northwest Community College of Bemidjii
Associate of Arts - Credit And Finance
St Cloud Technical College
High School Diploma -
Crystal City High School