Mary Evans
Kennesaw,Georgia
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Underwriter
Hyundai Capital America
Atlanta, Georgia
08.2009 - 02.2022
- Performed Quality Assurance on all funding contacts, reviewing customer financial information for accuracy; received accuracy ratings between 95% and 100% on monthly QA monitors.
- Leveraged Daybreak and Excel databases to process loan information, enter data, and assess the accuracy of current data provided.
- Invested in the success of a dynamic team by assisting with large phone queues, managing the customer database, and contributing to the development of new and improved process changes resulting in increased collaboration and efficiency.
- Reviewed and evaluated loan applications to assess creditworthiness, risk and eligibility for approval.
- Analyzed financial information including income, assets, liabilities and credit history of applicants.
- Verified accuracy of documentation such as income statements, tax returns, bank statements and other related documents.
- Developed and maintained communication between dealership, customer, and credit analysts; engaged with customers over the phone and via email to review contract terms/ conditions and respond to inquiries
- Provided guidance on underwriting procedures to junior staff members.
- Resolved discrepancies between customer documentation and internal records.
- Assessed potential risks associated with each transaction prior to approving loans.
- Collaborated with various stakeholders, including clients, agents, and management, to gather information and ensure alignment on underwriting decisions, showcasing effective communication and relationship-building abilities.
- Made recommendations for policy improvements and procedural enhancements based on data analysis and risk assessment, illustrating a strategic mindset and a focus on continuous improvement.
- Managed a portfolio of accounts, ensuring compliance with underwriting guidelines and regulatory requirements, demonstrating attention to detail and adherence to standards.
- Provided guidance and training to junior underwriters, supporting their professional development and fostering a collaborative team environment.
National Collector
Hyundai Capital America
Atlanta , GA
08.2009 - 02.2022
- Answered incoming calls from customers regarding collections inquiries.
- Provided customer service to resolve issues related to overdue accounts.
- Processed payments and updated account information in the system.
- Initiated ~165 daily outbound calls to customers with delinquent accounts.
- Skip traced to locate delinquent customers, evaluate their situations, and recommend financial solutions to reduce account delinquency
- Assisted customers with understanding their payment options.
- Monitored customer accounts for timely payments.
- Reduced the repossessed principal balance by $6.8M in FY 14 alone.
- Demonstrated a strong understanding of company policies/ procedures including privacy laws under FDCPA.
Education
Certification - Cyber And Network Security
Georgia Institute of Technology
Atlanta, GA02-2022
Some College (No Degree) - Computer Networking
University of Maryland - College Park
College Park, MDSkills
- Building strong relationships
- Portfolio Management
- Quality Assurance
- Business Development
- Client Relationship Building
- Loss Mitigation
- Strategic Problem Solving
- Collections best practices
Languages
English
Full Professional
Certification
- Lean Six Sigma White Belt | Aveta Business Institute
- Scrum Master | Agile and Safe
- Cybersecurity Certificate| Georgia Institute of Technology
- Automation Specialist 1 & 2, Automation API test Cases, Test Design Specialist 1 & 2, Automation Engineer 1 | Tosca
Affiliations
- Outside of my professional endeavors, I am a dedicated advocate for personal growth and community engagement. I enjoyed volunteering at iPray2 non-profit organization, where I find fulfillment in supporting young teenage girls in need. Additionally, I love listening to books, constantly seeking knowledge and new perspectives through literature. To maintain a healthy balance, I prioritize regular exercise, whether it's through walking in my neighborhood or going to the gym. Embracing creativity, I indulge in various artistic pursuits, from painting to listening to music, finding solace and inspiration in these expressive outlets. These diverse activities not only enrich my life but also contribute to my well-rounded perspective, fostering resilience and adaptability in all aspects of my journey.
Timeline
Underwriter
Hyundai Capital America
08.2009 - 02.2022
National Collector
Hyundai Capital America
08.2009 - 02.2022
Certification - Cyber And Network Security
Georgia Institute of Technology
Some College (No Degree) - Computer Networking
University of Maryland - College Park
- Lean Six Sigma White Belt | Aveta Business Institute
- Scrum Master | Agile and Safe
- Cybersecurity Certificate| Georgia Institute of Technology
- Automation Specialist 1 & 2, Automation API test Cases, Test Design Specialist 1 & 2, Automation Engineer 1 | Tosca
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