Mary Felhauer
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
LTC Billing Coordinator Specialist
Correct Rx Pharmacy Services
2012.06 - Current
- Coordinated insurance claims and communicated with healthcare providers.
- Assisted in developing billing procedures and improving operational efficiency.
- Trained new staff on billing systems and standard operating procedures.
- Generated detailed reports on billing activity for management review.
- Submitted appeals on behalf of patients for denied claims.
- Completed documentation, reports and spreadsheets of financial information.
- Performed collections activities by contacting customers via phone or email regarding outstanding balances due on their accounts.
- Assisted with month end closing procedures related to accounts receivable activities.
Advanced Pharmacy Technician
Correct Rx Pharmacy Services
Hanover
2012.06 - Current
- Applied knowledge of Medicare, Medicaid and third-party payer requirements utilizing on-line eligibility systems to verify patient coverage and policy limitations.
- Trained new staff on prior authorization procedures and company policies.
- Identified areas where improvements can be made within the department by analyzing trends in denials and approvals.
- Performed daily maintenance on automated dispensing systems including restocking supplies and updating software versions.
Education
Eastern Vocational High School
Essex, MDSome College (No Degree) - Criminal Justice
Essex Community College
Rosedale, MDSkills
- Automated dispensing
- Medication reconciliation
- Prior authorization
- Patient eligibility verification
- Insurance verification
- Insurance billing
- Billing support
- Insurance reconciliation
- Processing payments
- Problem resolution
- Resolving customer issues
- Staff training
- Problem-solving skills
Accomplishments
- 2012 Best New Hire of the year
- 2019 Stellar award of the year
- 2020 Top performer of the year
- 2026 Employee of the month
Certification
- PTCB certified
- Maryland board of Pharmacy certified
Timeline
LTC Billing Coordinator Specialist
Correct Rx Pharmacy Services
2012.06 - Current
Advanced Pharmacy Technician
Correct Rx Pharmacy Services
2012.06 - Current
Eastern Vocational High School
Some College (No Degree) - Criminal Justice
Essex Community College