Verna Weber
CORPUS CHRISTI
Summary
Detail-oriented Certified Pharmacy Technician II with a proven track record in customer service and regulatory compliance. Expert in inventory management and team training, dedicated to enhancing pharmacy operations and patient care.
Overview
1
1
Certification
34
34
years of professional experience
Work History
Certified Pharmacy Technician II
Christus Health
Corpus Christi, TX
11.2017 - Current
- Managed medication dispensing processes to ensure accuracy and compliance with pharmacy regulations.
- Collaborated with healthcare professionals to provide patient-centered care and medication counseling.
- Trained and mentored junior pharmacy technicians on best practices and operational procedures.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Conducted regular audits of pharmacy operations to maintain regulatory compliance and improve service quality.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors' offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
- Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
- Coordinated verification and filling of more than [800] daily prescriptions in a high-volume outpatient pharmacy environment.
- Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed a wide range of pharmacy operations with a strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
Lead Pharmacy Technician
CVS Pharmacy
Corpus Christi, TX
01.1993 - 11.2017
- Trained and mentored junior pharmacy technicians, enhancing team performance and workflow efficiency.
- Implemented new software systems for prescription processing, increasing accuracy and reducing turnaround times.
- Managed inventory control processes, optimizing stock levels to reduce waste and improve service delivery.
- Supervised daily pharmacy operations, ensuring compliance with regulations and safety standards.
- Evaluated pharmacy workflows regularly, identifying areas for improvement to enhance operational efficiency.
- Supervised five pharmacy technicians and coordinated day-to-day assignments.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
- Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
- Expedited prescription refill requests by promptly contacting prescribers'' offices for authorization.
- Reduced medication errors by implementing a meticulous double-check system for all prescriptions filled.
- Contributed to the development of pharmacy policies and standard operating procedures, aligning practices with organizational goals.
- Improved customer satisfaction, addressing concerns and answering questions about medications and health conditions.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medications to keep accurate records.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over the telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Education
High School Diploma -
Mary Carroll High School
Corpus Christi, TXSkills
- Electronic record management
- Filling prescriptions
- Automated dispensing
- Records management
- Insurance verification
- Medication therapy management
- Prescription verification
- Automated prescription processing
- Dosage calculation
- Process improvement
- Pharmacy operations assistance
- Drug inventory control
- Medication storage compliance
- Workflow optimization
- Updating medication histories
- Team collaboration
- Attention to detail
- Problem-solving skills
- Customer service
- Medication reconciliation
- Team training
- HIPAA
- Prescription processing
Certification
Registered Pharmacy Tehnician, (Christus Health) (Current)
Timeline
Certified Pharmacy Technician II
Christus Health
11.2017 - Current
Lead Pharmacy Technician
CVS Pharmacy
01.1993 - 11.2017
High School Diploma -
Mary Carroll High School