Summary
Overview
Work History
Education
Skills
Timeline
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mary feltner

Martinsburg ,WV

Summary

Proven leader with a track record of enhancing customer satisfaction and team performance at Dominos. Skilled in complex problem-solving and effective communication, consistently achieving objectives within tight deadlines. Excelled in maintaining high standards of cleanliness and service at Holiday Inn, contributing to its reputation for excellence. Expert in team leadership and time management.

Overview

2
2
years of professional experience

Work History

Assistance Managers

Dominos
03.2024 - 08.2024
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Hotel Housekeeper

Holiday Inn
07.2022 - 03.2024
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
  • Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
  • Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.

Education

Ged -

Waynesboro Area Senior High School
Waynesboro, PA
06.1995

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving

Timeline

Assistance Managers

Dominos
03.2024 - 08.2024

Hotel Housekeeper

Holiday Inn
07.2022 - 03.2024

Ged -

Waynesboro Area Senior High School

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mary feltner