Mary Flanagan
Houston,TX
Summary
Friendly and enthusiastic Health Care Provider with over ten years of specialization in customer service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Alorica
09.2023 - Current
- Resolved customer inquiries and issues, enhancing overall satisfaction and retention rates. Also help members with account by making payments checking balance, processing claim , fraud , reimbursement. Understanding their plan with medical insurance
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Home Care Provider
Girling Home Health Service
06.2011 - Current
- Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
- Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
- Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.
- Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.
- Perform a variety of duties as requested by client, such as obtaining household supplies or running errands.
Security Officer
Allied Universal
06.2019 - 01.2021
- Patrolled parking lot
- Maintained daily log of activity within Fed Ex
- Greeted vendors and visitors at arrival
- Performed inspections of guests as necessary
- Ability to immediately understand surroundings
- Licensed professional security officer for 1 1/2 years
Cashier
Whataburger
10.2016 - 07.2017
- Receive payment by cash, check, credit cards, coupons.
- Issue receipts, refunds, credits, or change due to customers.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Greet customers entering establishments.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Food Preparation Workers
HISD Food Service Warehouse
08.2010 - 10.2013
- Clean and sanitize work areas, equipment, utensils, dishes, or silverware.
- Store food in designated containers and storage areas to prevent spoilage.
- Take and record temperature of food and food storage areas such as refrigerators and freezers.
- Wash, peel, and cut various foods, such as fruits and vegetables, to prepare for cooking or serving.
- Place food trays over food warmers for immediate service, or store them in refrigerated storage cabinets.
- Assist cooks and kitchen staff with various tasks as needed, and provide cooks with needed items.
Home Health Care Provider
Harris County Home Health Care
06.2004 - 10.2013
- Make appointments, keep records, or perform other clerical duties in doctors' offices or clinics.
- Personal care to patients in private home settings, such as cooking, keeping rooms orderly, seeing that patients are comfortable and in good spirits, or instructing family members in simple nursing tasks.
- Help patients with bathing, dressing, maintaining personal hygiene, moving in bed, or standing and walking.
- Clean rooms and make beds.
Cashier
Burlington Coat Factory
09.2012 - 12.2012
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Housekeeper
Methodist hospital
09.2011 - 05.2012
- Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
- Clean rooms, hallways, lobbies, lounges, restrooms, stairways, and other work areas so that health standards are met.
- Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners.
- Dust and polish furniture and equipment.
- Keep storage areas and carts well-stocked, clean, and tidy.
- Wash windows, walls, ceilings, and woodwork.
- Sweep, scrub, or polish floors, using brooms, mops, or powered scrubbing.
Education
Cosmetology - undefined
San Jacinto College North Campus
Houston, TXHigh School Diploma - undefined
Contemporary Learning Center
Houston, TX08.2014
Skills
- Customer and Personal Service Reading Comprehension Active Listening Computers and Electronics Coordination Critical Thinking Judgment and Decision Making Active Learning Food Production
- Communication skills
- Customer service
- Microsoft Office
- Sales
- Nursing
- Home Care
- Senior Care
- Caregiving
- Kitchen Experience
- Retail skills (10 years)
- Typing
- Excellent time management skills
Timeline
Customer Service Representative
Alorica
09.2023 - Current
Security Officer
Allied Universal
06.2019 - 01.2021
Cashier
Whataburger
10.2016 - 07.2017
Cashier
Burlington Coat Factory
09.2012 - 12.2012
Housekeeper
Methodist hospital
09.2011 - 05.2012
Home Care Provider
Girling Home Health Service
06.2011 - Current
Food Preparation Workers
HISD Food Service Warehouse
08.2010 - 10.2013
Home Health Care Provider
Harris County Home Health Care
06.2004 - 10.2013
Cosmetology - undefined
San Jacinto College North Campus
High School Diploma - undefined
Contemporary Learning Center