Mary Foley
Overland Park
Summary
Dynamic Billing Specialist with a proven track record at Lockton Companies, LLC, adept at enhancing customer satisfaction through effective invoice processing and billing accuracy. Skilled in billing systems and customer service, I implemented process improvements that streamlined operations, significantly reducing turnaround time while fostering strong client relationships.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Billing Specialist
Lockton Companies, LLC
06.2023 - Current
- Processed and reviewed billing statements for accuracy and compliance with company policies.
- Managed accounts receivable, ensuring timely invoicing and payment collections.
- Collaborated with internal teams to resolve billing discrepancies and enhance customer satisfaction.
- Implemented process improvements to streamline billing procedures, reducing turnaround time.
Internal Account Manager
The Leslie Company
06.2022 - 06.2023
- Managed client accounts, ensuring timely communication and resolution of inquiries.
- Collaborated with cross-functional teams to streamline account management processes.
- Increased account retention through attentive service, anticipating client needs, and delivering tailored solutions.
- Provided comprehensive product knowledge to clients, confidently addressing any questions or concerns they may have had.
Customer Service Representative
Wagner Logistics
02.2021 - 06.2022
- Resolved customer inquiries promptly to enhance satisfaction and loyalty.
- Processed orders accurately using company-specific software and systems.
- Assisted in training new staff on customer service protocols and tools.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Inventory Specialist
Jet.com Inc.
06.2018 - 01.2021
- Managed inventory levels using advanced tracking systems to ensure product availability.
- Conducted regular audits to maintain accuracy and compliance with company standards.
- Streamlined inventory processes, reducing discrepancies and enhancing operational efficiency.
- Collaborated with cross-functional teams to optimize supply chain operations and minimize costs.
Education
High School Diploma -
Spring Hill High School
Spring Hill, KS05-2018
Skills
- Billing systems and software
- Insurance verification
- Invoice processing
- Customer service
Timeline
Billing Specialist
Lockton Companies, LLC
06.2023 - Current
Internal Account Manager
The Leslie Company
06.2022 - 06.2023
Customer Service Representative
Wagner Logistics
02.2021 - 06.2022
Inventory Specialist
Jet.com Inc.
06.2018 - 01.2021
High School Diploma -
Spring Hill High School