Mary McNulty
Austin,TX
Summary
Personable and dedicated customer service representative with known for productive collaboration and efficient task completion. Solid team player with upbeat, and positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Client Success Manager
CS DISCO
Austin, TX
06.2023 - Current
- Served as an advocate for customers by identifying trends and providing internal feedback on product features or enhancements.
- Engaged regularly with the Sales organization to create client success plans tailored to individual needs and goals.
- Assessed customer issues, researched solutions and implemented corrective actions to maintain high satisfaction.
- Conducted regular business reviews with customers to understand their needs and adjust strategies accordingly.
- Aligned with teams in other departments to create offering meeting needs of lucrative clients.
- Maintained comprehensive documentation of all customer interactions and transactions.
Marketing Intern
CS DISCO
Austin, TX
06.2022 - 12.2022
- Monitored and reported on competitor marketing activities and strategies.
- Assisted in developing and implementing marketing strategies to increase brand awareness.
- Created content for company blog, newsletters, and email marketing campaigns.
Social Media Marketing Intern
Nspired Goods
Austin, TX
06.2021 - 07.2021
- Scheduled content for publication on social media at ideal times.
- Assisted in setting up or optimizing analytics tools for tracking visitors' behaviors.
- Participated in brainstorming sessions to develop fresh approaches to marketing initiatives.
Market Research Intern
CoreBrand Builders
Houston, TX
06.2020 - 07.2020
- Compiled targeted or exhaustive marketing data based on trends of specific projects in the hospitality industry.
- I used Canva to propose marketing strategies for products and services, and I identified target consumer audiences.
Education
Bachelor of Arts - International Relations And Global Studies
University of Texas At Austin
Austin, TX05-2023
Bachelor of Science - Corporate Communications
University of Texas At Austin
Austin, TX05-2023
Skills
- Effective communication & collaboration
- Problem solving & troubleshooting
- Account management & planning
- Strategic business reviews
- Empathy-Focused Approach
- Client onboarding & adoption strategies
- Sufficiency in CRM tools, such as Salesforce
- Curiosity & enthusiasm to understand
Timeline
Client Success Manager
CS DISCO
06.2023 - Current
Marketing Intern
CS DISCO
06.2022 - 12.2022
Social Media Marketing Intern
Nspired Goods
06.2021 - 07.2021
Market Research Intern
CoreBrand Builders
06.2020 - 07.2020
Bachelor of Arts - International Relations And Global Studies
University of Texas At Austin
Bachelor of Science - Corporate Communications
University of Texas At Austin
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