Mary Franklin

Enrolled providers with insurance payers.

• Determined responsibilities of providers based on contracts and agreements.
• Ensured proper documentation was maintained throughout the entire lifecycle of a contract from initiation through closeout.

• Reviewed existing contracts periodically to identify opportunities for renegotiation or improvement based on changing business conditions.
• Mitigated risks associated with contracts by carefully reviewing legal clauses and negotiating amendments when necessary.
• Monitored incoming contracts and service agreements for correct pricing and information.
• Facilitated communication between involved parties to enable timely contract sign-off.

• Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
• Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
• Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
• Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
• Worked with doctors and supervisor to plan and coordinate outpatient test and outpatient surgery schedules.
• Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
• Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout the organization.