Mary Fritz
Nevada,TX
Summary
- 15 years in Customer Service
- 8 years in Managerial Roles
- 5 years in Supply Chain
- 10 years in Quality Control
Overview
10
10
years of professional experience
Work History
Operations Manager
Pan-America Hyperbarics
Plano, TX
2019.08 - Current
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Cultivated and strengthened lasting client relationships through strong issue resolution and communication skills.
- Reviewed and revised various documents such as technician reports with a focus on clarity, grammar, and format consistency
- Prepared quarterly and annual reports, as well as conducted detailed analysis.
- Maximized productivity and maintained quality standards by overseeing daily workflow of employees.
- Ensured precise inventory management, monitoring stock levels and reducing expenses.
Manager / Head Delivery Driver
Mr. Jim’s Pizza
Forney, TX
2014.11 - 2019.08
- Managed the hiring process, training initiatives, and performance evaluations for staff.
- Enhanced workflow and efficiency by updating restaurant policies and procedures as necessary.
- Monitored quality assurance standards for all products served.
- Developed and implemented staff schedules for optimal coverage during peak hours
- Managed and tracked inventory of supplies, ingredients, and equipment.
- Effectively prioritized and organized high volume of deliveries during peak hours to meet demanding schedules.
Flight Attendant
Mesa Airlines
DFW, TX
2017.10 - 2018.02
- Adhered to company policies regarding security measures and protocol at all times.
- Cooperated with pilots and crew members while performing duties on board the plane.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
Education
Some College (No Degree) -
Dallas Community Colleges
Diploma -
Forney High School
Skills
Technical Skills:
- Quickbooks - Expert
- Nitro PDF - Expert
- Microsoft Word, PowerPoint, Excel - Superior
- Google Drive - Superior
Interpersonal Skills:
- Attention to Detail & Organization - Expert
- Reliable & Punctual - Expert
- Analytical Thinking & Problem Solving - Superior
- Time Management & Communication - Advanced
Timeline
Operations Manager
Pan-America Hyperbarics
2019.08 - Current
Flight Attendant
Mesa Airlines
2017.10 - 2018.02
Manager / Head Delivery Driver
Mr. Jim’s Pizza
2014.11 - 2019.08
Some College (No Degree) -
Dallas Community Colleges
Diploma -
Forney High School