Mary Frost
Cincinnati,OH
Summary
Accomplished Senior Order Ambassador with a proven track record at Busken Bakery, enhancing customer satisfaction and streamlining operational processes. Skilled in team management and customer engagement, I've successfully fostered relationships and improved service delivery. My strategic approach to problem-solving and team collaboration has significantly contributed to achieving and surpassing company goals.
Overview
26
26
years of professional experience
Work History
Senior Order Ambassador
Busken Bakery
08.2016 - Current
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted organization with operational policies and procedures to drive services.
- Built relationships with department leads and store leaders fostering understanding and ordering processes.
- Engaged guests in conversation to offer hospitality, aid in service recovery to garner trust and repeat business.
- Assisted/created operational processes for organization to streamline ordering.
- Monthly inventory for ordering department.
- Monthly schedule to ensure adequate coverage during peak times.
- Daily email responses
- End of day paperwork
- Weekly/bi-weekly meetings about holiday items or new product introduction
- Website addition/deletion on special order items
Assistant General Manager
Panera Bread
06.2013 - 07.2016
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Created/entered weekly schedules.
- Daily/monthly inventory counts.
- Assessed P & L statements.
- Assisted team throughout shift.
- Catering department trainer.
General Manager
Steak N Shake
11.1998 - 01.2013
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Biology
North Central College
Naperville, ILSkills
- Customer Engagement
- Team Management
- Product Knowledge
- Brand Awareness
- Product Recommendations
- Revenue Generation
- Problem-Solving
- Customer Service
- Multitasking
- Excellent Communication
- Multitasking Abilities
- Decision-Making
- Team Development
- Data Entry
- Task Prioritization
- Information gathering and analysis
- Internal Communications
- Strategy Development
- Technical Issue Troubleshooting
- Trend Analysis
- Time Management
- Schedule Coordination
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Reliability
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Relationship Building
Timeline
Senior Order Ambassador
Busken Bakery
08.2016 - Current
Assistant General Manager
Panera Bread
06.2013 - 07.2016
General Manager
Steak N Shake
11.1998 - 01.2013
Biology
North Central College
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