MARY GADDY
Georgetown,TX
Summary
Medical Assistant with extensive experience in direct patient care and medical office management. Proven track record of achieving high patient satisfaction through effective communication and interpersonal skills. Strong commitment to regulatory compliance and practice standards. Skilled in building trust and rapport with diverse patient populations.
Overview
17
17
years of professional experience
Work History
Clinical Medical Assistant Extern
Hormone Wellness Center
Austin, TX
05.2025 - 05.2025
- Assisted healthcare professionals with patient examinations and procedures.
- Prepared examination rooms by cleaning and organizing medical supplies.
- Recorded patient histories and vital signs accurately in electronic systems.
- Coordinated laboratory tests and ensured timely specimen collection processes.
- Communicated effectively with patients to address concerns and answer questions.
- Maintained confidentiality of patient records in compliance with regulations.
- Cleaned instruments used during examination and procedure following infection control guidelines.
- Obtained vital signs of patients including height, weight, temperature, blood pressure, pulse rate and respiration rate.
- Collected blood samples from patients for diagnostic testing purposes.
Supply Chain
Baylor Scott & White
05.2023 - 04.2024
- Ensured timely and accurate delivery of medical supplies.
- Maintained and organized medical inventory to prevent shortages and optimize hospital operations.
Operations & Implementation Contractor
Global Agility Solutions
10.2021 - 10.2022
- Provided administrative and operational support, ensuring smooth workflow execution.
- Coordinated project implementation and process improvements to enhance efficiency.
Senior Manager
Faneuil
10.2019 - 04.2021
- Managed operations for state tolling contracts with a focus on customer service and compliance.
- Developed training programs, ensuring adherence to service and quality standards.
Collections Supervisor
Waypoint Resource Group
03.2018 - 03.2019
- Led a team in revenue recovery and client service, implementing process improvements for efficiency.
Director Contact Center Operations
MSB A Navient Co.
12.2007 - 04.2017
- Oversaw customer service, collections, and compliance teams across multiple divisions.
- Ensured adherence to regulatory policies and developed performance improvement strategies.
Education
Certified Clinical Medical Assistant - Medical Assistant
AUSTIN MEDICAL ASSISTANT SCHOOL
Round Rock, TX07-2025
Bachelor of Business Management -
TEXAS STATE UNIVERSITY
Skills
- Patient interaction and communication
- Medical records and documentation
- Healthcare administration
- Scheduling and appointment coordination
- Inventory and supply management
- HIPAA and compliance regulations
- Vital signs and basic patient care
- Multitasking in fast-paced settings
- Medical inventory management
- Project coordination
- Customer service
- Supply chain logistics
- Operations support
- Process improvement
- Team collaboration
- Conflict resolution
- Supply chain
- Resupplying inventory
Timeline
Clinical Medical Assistant Extern
Hormone Wellness Center
05.2025 - 05.2025
Supply Chain
Baylor Scott & White
05.2023 - 04.2024
Operations & Implementation Contractor
Global Agility Solutions
10.2021 - 10.2022
Senior Manager
Faneuil
10.2019 - 04.2021
Collections Supervisor
Waypoint Resource Group
03.2018 - 03.2019
Director Contact Center Operations
MSB A Navient Co.
12.2007 - 04.2017
Certified Clinical Medical Assistant - Medical Assistant
AUSTIN MEDICAL ASSISTANT SCHOOL
Bachelor of Business Management -
TEXAS STATE UNIVERSITY