Mary Gaffney
Savannah,GA
Summary
Results-driven professional with over 3 years of experience in luxury sales, consistently achieving and exceeding sales targets. Expertise in identifying customer needs and implementing strategies for customer retention. Strong interpersonal skills facilitate effective resolution of customer concerns. Dedicated to enhancing customer satisfaction and fostering positive business outcomes.
Overview
9
9
years of professional experience
Work History
Celebrations Coordinator
Savannah Square, Discovery Senior Living
Savannah, GA
09.2024 - Current
- Executed weekly events calendar to ensure timely and organized activities.
- Maintained inventory of departmental supplies while adhering to budget constraints.
- Collaborated with marketing department to effectively plan and promote events.
- Engaged external vendors and volunteers to enhance community involvement.
- Marketed company’s Facebook business page to boost audience engagement and community interest.
- Created, designed, and launched a wellness massage therapy spa, contributing to community health initiatives.
Director of Sales
Thrive on Skidaway, Thrive Senior Living
Savannah, GA
03.2022 - 04.2024
- Updated CRM system with KPI metrics to reflect current performance.
- Oversaw budgeting and resource allocation for marketing campaigns.
- Integrated communications campaigns to create awareness, develop pipeline, and bring in new customers.
- Achieved monthly net gains by securing necessary move-ins.
- Organized quarterly events to boost brand visibility and stimulate sales.
- Provided training for local and remote sales directors per VP of Sales direction.
- Established partnerships with businesses to support marketing strategies.
- Presented monthly sales results to corporate leaders and investors.
- Managed social media content for various online marketing channels.
- Managed client relationships to ensure high levels of satisfaction and retention.
Director of First Impressions and Sales and Marketing Counselor
Thrive on Skidaway, Thrive Senior Living
Savannah, GA
04.2021 - 03.2022
- Managed phone inquiries to support sales director and promptly address prospect interests.
- Ensured compliance with organizational policies and procedures related to customer service standards.
- Tracked and recorded sales leads in CRM for accurate data management.
- Finalized sales leads, guiding hot prospects through closing processes.
- Trained newly hired concierges on effective phone inquiry handling and creating positive first impressions.
- Coordinated move-ins and logistics with families, hospitals, and rehabilitation centers.
Patient Care Coordinator/Product Sales Specialist
Glow Medical Spa
Savannah, GA
04.2020 - 03.2021
- Ensured optimal patient care while adhering to HIPAA regulations.
- Maintained high customer retention, enhancing patient loyalty.
- Participated in marketing strategies with high-end skincare brands.
- Coordinated meetings with luxury makeup and skincare companies from Atlanta to introduce latest products.
- Communicated treatment options and addressed patient inquiries efficiently.
- Trained new staff on operational procedures and patient interaction protocols.
- Facilitated follow-up communications to guarantee patient satisfaction and care continuity.
- Established professional relationships with physicians and colleagues to strengthen work network.
Administrative Assistant to the VP
Automated DoorWays, Inc.
Columbus, GA
11.2018 - 06.2019
- Managed daily office operations while providing comprehensive personal assistance for assigned tasks.
- Delivered specialized administrative support to enhance operational efficiency.
- Prepared correspondence, including letters, memos, and emails for Vice President's review and approval.
Beauty Sales Lead
Sephora
Columbus, GA
10.2017 - 10.2018
- Achieved daily sales targets by identifying customer needs and demonstrating product knowledge.
- Recognized by management for delivering exceptional customer service.
- Managed time efficiently to complete tasks within scheduled deadlines.
- Executed visual merchandising strategies to showcase current trends and new arrivals attractively.
Lead Sales Associate
JCPenney
Columbus , GA
09.2016 - 10.2017
- Trained new associates on product knowledge and customer service techniques to enhance performance.
- Managed inventory levels and coordinated stock replenishment processes to maintain optimal supply.
- Assisted customers with product inquiries, delivering personalized recommendations to enhance satisfaction.
- Oversaw visual merchandising efforts to elevate store presentation and appeal.
Education
Bachelor of Science - Criminal Justice, Psychology minor
Troy University
AlabamaAssociate of Science - General Studies
Chattahoochee Valley Community College
AlabamaAssociate of Science - Criminal Justice
Chattahoochee Valley Community College
AlabamaSkills
- Sales and upselling techniques
- CRM software (YARDI, MindBody, Welcome Home)
- Data analysis and reporting
- CRM management
- Leadership
- Problem solving
- Attention to detail
- Regulatory compliance
- Merchandising strategies
Accomplishments
Employee of the Month May 2025- Discovery Senior Living
Timeline
Celebrations Coordinator
Savannah Square, Discovery Senior Living
09.2024 - Current
Director of Sales
Thrive on Skidaway, Thrive Senior Living
03.2022 - 04.2024
Director of First Impressions and Sales and Marketing Counselor
Thrive on Skidaway, Thrive Senior Living
04.2021 - 03.2022
Patient Care Coordinator/Product Sales Specialist
Glow Medical Spa
04.2020 - 03.2021
Administrative Assistant to the VP
Automated DoorWays, Inc.
11.2018 - 06.2019
Beauty Sales Lead
Sephora
10.2017 - 10.2018
Lead Sales Associate
JCPenney
09.2016 - 10.2017
Bachelor of Science - Criminal Justice, Psychology minor
Troy University
Associate of Science - General Studies
Chattahoochee Valley Community College
Associate of Science - Criminal Justice
Chattahoochee Valley Community College