Mary Gafford
Washington,DC
Summary
Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Collaborative team player who quickly adapts to changing needs and consistently achieves results through efficient and empathetic service. Recognized for reliability and proactive approach in meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer/ Operations
E.L. Haynes Public Charter School
07.2016 - 11.2023
- 7 years of security experience
- Monitored security surveillance equipment
- Excellent attention to detail during emergency situations
- Followed all security and safety regulations
- Managed and maintained accurate records of inventory levels, ensuring efficient supply chain operations
- Participated in regular meetings with the operations team to discuss ongoing projects and address any operational challenges
- Managed front desk operations, including greeting visitors, answering phone calls, and directing inquiries to appropriate staff members
- Scheduled appointments and maintained calendars for multiple executives, ensuring efficient use of time and resources
- Collaborated with other team members to ensure seamless communication between departments
Customer Service Representative
Visionworks
04.2019 - 04.2023
- I answered all calls and scheduled appointments
- I ordered all office needs and supplies
- Kept store cleaned, and also fulfilled all the Dr
- Needs
Sales Manager
LensCrafters
01.2017 - 11.2019
- Provides on-the-job training and guidance to team members making use of Company provided programs
- Analyzes store financial data and makes recommendations regarding steps which can be implemented on the retail side of the business to improve profitability
Education
High school diploma -
Woodson H.D. Shs
Washington, DCNo Degree - Business Administration
Strayer University
Washington, DC10-2028
Skills
- Loss Prevention
- Security
- Supervising Experience
- Surveillance
- Sales Management
- Conflict Management
- Crisis Intervention
- Behavior Management
- Sales
- Customer service
- Multi-line phone systems
- Communication skills
- Organizational skills
- Microsoft Office
- HIPAA
- Medical imaging
- Computer skills
- Information security
- Patient care
- Applied behavior analysis
Data Entry
Critical Thinking
Problem-solving abilities
Active Listening
Customer Service
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- CPI, 08/01/22, Present, CPI training provides the de-escalation techniques and behavior management strategies you need to create a culture of safety.
- CPR, 08/01/22, Present, Profound knowledge in first aid, CPR. Strong ability to deal effectively with students, professionals, community groups and external audiences.
- AED Certification
- Guard Card
Assessments
- Security guard skills, Proficient, 09/01/23, Assessing risks, enforcing security standards, and handling complaints
- Work style: Reliability, Proficient, 09/01/23, Tendency to be reliable, dependable, and act with integrity at work
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Timeline
Customer Service Representative
Visionworks
04.2019 - 04.2023
Sales Manager
LensCrafters
01.2017 - 11.2019
Security Officer/ Operations
E.L. Haynes Public Charter School
07.2016 - 11.2023
- CPI, 08/01/22, Present, CPI training provides the de-escalation techniques and behavior management strategies you need to create a culture of safety.
- CPR, 08/01/22, Present, Profound knowledge in first aid, CPR. Strong ability to deal effectively with students, professionals, community groups and external audiences.
- AED Certification
- Guard Card
High school diploma -
Woodson H.D. Shs
No Degree - Business Administration
Strayer University
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